Data explosion is forcing utilities to rethink how they leverage additional data and best interact with their customers. Smart Communications empowers the business users in the utilities market to manage customer-facing interactions and automate multi-channel communications while relieving IT of the burden related to document changes.
Ensure compliance and leverage what you know about your customers by integrating with your back-end business systems, such as CRM, ERP, and smart metering; to personalize customer-facing documents. Smart Communications is a scalable, secure and compliant enterprise Customer Communication Management (CCM) solution for the most complex business needs.
Learn about our partners in the utilities industry Salesforce.com.