Smart Communications delivers best-in-class correspondence capabilities to enhance customer communications for retail operations. Correspondence is generated using on-demand and interactive editing by service center agents to allow your customers to have the right forms for order personalisation, product registration, product recall notices, product troubleshooting and more.
Retailers that have a service provider ecosystem can leverage Smart Communications for document creation, control, collaboration and exchange with their partners. A single template manages multi-branding, multi-jurisdictions, multi-languages and multi-channels for all correspondence required at every step in the retail customer experience process.
Learn about our partners in the retail industry: Salesforce.com.