DOCUMENT Strategy List Honors Companies that are Transforming the Customer Experience
London and New York – September 5, 2019 – Smart Communications™, the only provider of a cloud-based, next-generation customer communications management platform, today announced it has been named a 2019-2020 Hot Customer Experience (CX) Solution Company by DOCUMENT Strategy. Smart Communications was recognized in the Summer ’19 issue for its efforts in building and maintaining superior customer experiences.
“Customer communications play a critical role in the overall customer experience and ultimately to an enterprise’s success,” said James Brown, CEO of Smart Communications. “In fact, according to a study we recently conducted, 62 percent of consumers are likely to switch vendors if their communications expectations are not met. We are honored to be recognized for our unique ability to help companies provide exceptional customer experiences by engaging their customers in more meaningful conversations throughout the entire lifecycle, and to do so at massive scale.”
Smart Communications’ modern, cloud-based solution helps enterprises make digital conversations smarter by empowering them to deliver highly personalized, relevant and interactive communications at every stage in the relationship—from acquisition to servicing. Its unique Conversation Cloud framework helps enterprises easily integrate Smart Communications’ customer communications management tools with other key pieces of their technology ecosystem—allowing for tight integrations, a reduction in internal silos and a more holistic view of each customer.
Furthering its commitment to redefine customer engagement, in July 2019, Smart Communications acquired digital transformation software company Intelledox. As a result, enterprises will be better equipped to intelligently transform the conversations they are having with their customers in order to more effectively interact with them in an increasingly digital world.
“It’s an extraordinary time for navigating the complex technology solution marketplace, said Ken Wadell, publisher of DOCUMENT Strategy Media. “Buyers today need to understand which solutions best fit their business and also how technology systems and solutions can work in tandem seamlessly to deliver the experiences that customers are demanding. The HOT CX SOLUTION COMPANIES list gives details about the businesses behind the different services and products that are offered and how these solution providers can ultimately support a business’ strategic goals.”
About Smart Communications
Smart Communications™ is the only provider of a cloud-based, next-generation customer communications platform. More than 500 global brands rely on Smart Communications to deliver meaningful customer communications across the entire lifecycle—empowering them to succeed in today’s digital-focused, customer-driven world while also simplifying processes and operating more efficiently. This is what it means to scale the conversation. Smart Communications is headquartered in the UK and serves its customers from offices located across North America, Europe, and Asia Pacific. The company offers a range of solutions including SmartCOMM™, SmartCOMM™ for Salesforce and SmartDX™. In July 2019, the company acquired global digital transformation software company, Intelledox to further enhance its leadership in customer experience-driven communications. To learn more, visit www.smartcommunications.com.