A P&C insurer sought ways to improve the customer experience during the automotive insurance claims process. The insurer found their agents to be hampered by a communications process that lacked a personal touch and customers were not informed of the progress of their claim. Customers didn’t receive relevant and tailored communications when it mattered most. Agents were wasting time formatting templates and documents and were restricted and frustrated by manual processes that impacted their ability to handle more requests.
Why Read This Industry Use Case
Learn how Smart Correspond for Salesforce helps insurers who use Salesforce Sales and Service cloud to manage their customer relationships during the claims processing experience.