IDC Customer Communications Management (CCM) Marketscape Report

About the Report

IDC MarketScape: Worldwide Cloud Customer Communications Management Applications 2022 Vendor Assessment — Dynamic Delivery of Multichannel Personalized Experiences

Smart Communications Positioned as a Leader!

Enterprises are more focused on customer experience (CX) than ever before and are turning to their CCM solutions to make a significant impact.

Shifting away from one-way transactional communications and towards meaningful, two-way customer conversations not only improves a company’s customer experience but leads to higher customer satisfaction, continuous engagement, better brand loyalty, operational efficiencies and contributes to increased profit margins. In this report, IDC profiles 13 CCM vendors and positions Smart Communications as a Leader.

Download this report excerpt to learn more about why the IDC MarketScape named Smart Communications as a Leader and how the company is well positioned to help enterprises have more meaningful customer conversations.

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