Partner Insights

Chris Murphy, Vice President of Product Marketing, Smart Communications

This blog outlines the various ways organizations will save time, money and enhance operational efficiencies, by investing in cloud CCM software. Read more about the benefits of CCM migration and consolidation.

John Zimmerer, Vice President of Healthcare Marketing, Smart Communications

This article outlines 3 ways health payers can leverage a sophisticated digital forms solution to increase Star Ratings and secure customer loyalty.

Sally Schulte, Product Marketing Director at Smart Communications

This article explains how enterprises can work smarter, not harder, by enhancing their CCM efforts with forms automation software.

Ruth Fisk, VP of Insurance Strategy at Smart Communications

Learn about the highlights from the Guidewire Connections 2022 event in Las Vegas, plus big takeaways regarding cloud adoption in insurance.

Chris Murphy, VP Product Marketing, Smart Communications

This post provides an overview of the 2022 Aspire CCM-CXM Leaderboard, as well as details how to access and use the interactive tool. Readers will also have the chance to register for complimentary access to this year’s Leaderboard.

Chris Murphy, VP Product Marketing, Smart Communications

As the customer experience becomes an increasingly important strategic priority for enterprises, the requirements and capabilities that business leaders are seeking in their customer communications technology solutions is evolving. Recent analysis from IDC and Aspire reflect these changing market conditions – outlining where the customer communications management landscape is now, and more importantly, where it’s heading. In this post, we dive into our biggest takeaways from these new reports, what enterprises should look for in a CCM solution and why Smart Communications is a CCM leader.

Dilani Silva, Product Marketing Manager at OneSpan

This post highlights the benefits of the Smart Communications partnership with OneSpan and expands on the many benefits to the customer experience when leveraging the powerful combination of E-signature and Digital Forms.

Neil Greathead, Chief Customer Officer at Smart Communications

This post features key takeaways from a new research report that highlights how insurers can improve trust and customer satisfaction through personalization, omnichannel experiences and self-service automation.

Chuck Fazio, VP Global Partner Ecosystem at Smart Communications

We recently sat down with DocuSign’s Steve Park to discuss what’s on the horizon for businesses this year, plus how we can all learn and grow from the lessons we learned in 2020. This post identifies ways to enhance the employee experience, how the pandemic impacted customers’ expectations and the biggest risks and opportunities for businesses today.

Marc Andrews, Vice President, Financial Services and Insurance Industry Market Leader at Pegasystems
Business as usual is not going to work for vulnerable customers as we continue to deal with the impact of COVID-19. The pandemic not only affects the health of individuals, but also their financial wellbeing. Here are key steps financial institutions and insurers can take now to help vulnerable individuals remain solvent.