May 2022

Ruth Fisk, VP Insurance Strategy at Smart Communications

Technology advances across industries and all kinds of interactions have elevated the expectations for convenience, immediacy and ease for businesses and individuals, alike.  Unfortunately, the typical workers’ compensation claims process is largely manual when it comes to claims communications. The good news? There is an opportunity for insurance companies to improve efficiencies and return-to-work results by adopting a more digital-first approach.

Leigh Segall, Chief Strategy Officer at Smart Communications

To better understand customers’ changing preferences, Smart Communications recently surveyed business leaders and consumers from around the globe. Read the blog for key findings from the research, plus tips on how to meet these constantly evolving expectations. We also highlight how the Smart Communications Conversation Cloud can specifically enable an improved end-to-end customer experience.