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How to secure stakeholder buy-in when purchasing enterprise customer communications management (CCM) software
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Ruth Fisk, VP of Insurance Marketing at Smart Communications
In this post, we dive into how an omnichannel distribution model is helping leading insurers to deliver upon their guiding principles at the same time that customer needs evolve. We also provide a real-world example of an insurer doing this today.
Sally Schulte, Director of Product Marketing at Smart Communications
With the recent announcement from USPS that mail delivery times could be delayed by about 30%, this post highlights how digital customer experience solutions help mitigate risks posed by USPS, among other disruptions.
Ruth Fisk, VP of Insurance Marketing at Smart Communications
In this post, we dive into why a more proactive approach is beneficial to risk management in insurance, how modern technology and new coverage models can be beneficial and why optimizing customer communications is integral to success.
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