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How to secure stakeholder buy-in when purchasing enterprise customer communications management (CCM) software
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Neil Greathead, Chief Customer Officer at Smart Communications
This post features key takeaways from a new research report that highlights how insurers can improve trust and customer satisfaction through personalization, omnichannel experiences and self-service automation.
Chuck Fazio, VP Global Partner Ecosystem at Smart Communications
We recently sat down with DocuSign’s Steve Park to discuss what’s on the horizon for businesses this year, plus how we can all learn and grow from the lessons we learned in 2020. This post identifies ways to enhance the employee experience, how the pandemic impacted customers’ expectations and the biggest risks and opportunities for businesses today.
Leigh Segall, CMO at Smart Communications
In this post, we recap key takeaways from INNOVATE 2021, including how customer expectations continue to change, the next era of digital transformation and how technology powers omnichannel customer journeys.
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