Monthly Archives

March 2021

5 Major Trends Impacting the Financial Services Industry

By Thought Leadership

Karen Oakland, VP Industry Marketing, Smart Communications

In the past 12 months, banks have had to shift customer-facing processes to digital – years ahead of schedule – while also moving staff to remote work environments and dealing with increased support call volumes. In this blog post, we dive into five major trends that will continue to impact the financial services industry in the months to come and discuss how organizations can set themselves up for success.

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