Monthly Archives

July 2020

Situations Change, So Too Must Your Processes

By News, Thought Leadership

Nick Smith, VP Sales & General Manager, APAC at Smart Communications
In the digital era, there’s no shortage of data. Most organizations in both the private and public sectors have an abundance of it—in fact, many have more than they know what to do with. According to a recent survey, 55% of data that companies collect goes unused. Getting the most out of your data starts with how you collect it. While many organizations have moved away from relying solely on outdated paper-based processes, simply becoming more digital-first doesn’t necessarily mean you’re making the most of the process.

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Engaging and Empowering Employees During this Remote Revolution

By News, Thought Leadership

Jo Sweet, HR Director at Smart Communications
The remote work revolution has resulted in a learning curve for both businesses and employees. These challenges only become more complex when workforces are located in disparate corners of the world. But despite the hurdles, companies must find ways to empower their entire organization so it can achieve the best results possible. Among many challenges, one of the most pressing issues facing companies in 2020 is addressing is how to keep employees engaged, productive and fulfilled now that the majority of workers are fully remote. With that in mind, here are a few areas companies should focus on to successfully navigate the new remote working world and accomplish this goal.

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How Re-imagining Communications Can Deepen Member Engagement for Health Insurance Carriers

By News, Thought Leadership

Brian Damiani, MBA, CHCIO, Founder and CEO, Wendigo Advisors
In my nearly twenty years working with health insurance carriers I have seen an amazing number of good things come to pass. From the increasing adoption of new technology to the adjustment to value-based reimbursements and the ACA/Medicaid expansion efforts that brought insurance to those who traditionally did not have access. This year will be no different with many companies dealing with new interoperability requirements and benefit changes related to COVID-19. Having an insider’s perspective allows me to see the good side of the health insurance market more easily than most.

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