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How to secure stakeholder buy-in when purchasing enterprise customer communications management (CCM) software
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Karen Oakland, Senior Marketing Director, North America at Smart Communications
With regulatory changes around PIP or personal injury protection, auto insurers need to update onboarding and renewal processes fast. With adaptive digital interviews, insurance carriers can change forms and processes quickly and easily, transforming the customer experience.
By James Brown, CEO of Smart Communications
To inspire companies to make conversations SMARTER in 2020, we’ve identified three ways that will help deepen customer relationships while improving the overall customer communications experience.
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