The Future of Customer
Experience in Embedded Lending
Delivering growth by reimagining frictionless
customer journeys
Embedded lending – the integration of lending into non-financial ecosystems
– presents a major growth opportunity for lenders. As consumers embrace
the uber-convenience of accessing the funding they need when and where
they need it, 45% of loans could be taken out in a non-financial context
within just five years.
However, research from MoneyLIVE, in partnership with Smart
Communications and OneSpan, surveying over 350 senior executives
from across the global lending industry, finds frictionless customer
journeys will be critical to success as this market takes off.
In 5 years, 45% of loans will be
taken out in a non-financial context
