Making The Move is Easier Than You Think
We’ve helped a large number of companies move to the digital age and break free from the shackles of their legacy communication platforms. But it’s more than just moving from point A to point B. It’s about re-imagining your entire approach to customer engagement. We have the experience, the people, and the technology to make the move as simple as possible, and we’ll be with you every step of the way.
Evaluation and Benchmarking
As part of our migration strategy, our experienced Global Professional Services organization will work with you to evaluate your current document and communication needs as well as review existing templates as part of a template rationalization process.
Migration and Implementation
We have developed a number of conversion utilities to assist with the conversion from legacy systems, such as OpenText’s solutions, to Smart Communications. The conversion utilities automate the process of moving your existing data maps, content and assembly rules directly into Smart Communications. These automated processes significantly reduce the burden to provide all of that information again.
Onboarding and Path to Mutual Success
Smart Communications views our relationship with you as a partnership. Success factors play a pivotal role in this partnership. It is important that our customers achieve the expected outcomes through the initial implementation, go-live and beyond. Smart Communications will provide you a dedicated Customer Success Manager who will be responsible for defining success plans and be your single point of contact into our organization.