Thank you for attending our recent Marketforce Executive Briefing on Supercharging Customer Relationships. We trust the half-day executive briefing from leading customer experts and peers was a beneficial experience for you and inspired some actionable next steps focused on elevating the customer experience.
Smart Communication’s own Chief Customer Officer Neil Greathead presented a session Taking Customer Engagement to the Next Level: Stories of Success. Please click the link below to gain access to a copy of Neil’s presentation. Also feel free to check out all of Smart Communication’s thought leadership including the 2019 Benchmark Report referenced in his session.
Neil Greathead, Chief Customer Officer
Download Neil's Presentation
Additional Resources:
- A Forrester Total Economic Impact™ Study: The Total Economic Impact™ Of Smart Communications
- CCM Quiz: How Smart Are Your Customer Communications?
- Whitepaper: Focusing on the Customer, Cloud and Conversations: 7 Trends in Modern CCM
- Benchmark Study: Are Customer Communications Getting SMARTer?
- Blog: 3 Ways Financial Services Companies Can Keep Pace with Ever-Changing Customer Expectations
- Webinar: Timely, Relevant, Meaningful: Building Powerful Customer Communications in Financial Services
- Infographic: 4 Reasons Financial Services Companies Need a Smarter Way to do Customer Communications