About the White Paper

5 Key Trends Transforming Customer Conversations in 2021

In the face of a global health crisis, remote work, virtual learning, shutdowns and more, the way people live and work has fundamentally changed. For businesses, these changes have ushered in a new way of collaborating and engaging with customers.

In 5 Key Trends Transforming Customer Conversations in 2021, Smart Communications collected insight from industry thought leaders to uncover the long-term impact of the pandemic on the insurance, financial services and healthcare industries, plus the major trends that will impact how businesses interact with their customers in the months and years to come.

Download the white paper now to read exclusive insights from leaders at Pegasystems, Salesforce, Capgemini, Guidewire Software, Cognizant, Aragon Research, IDC, Aspire and Smart Communications.

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