Innovate 2020 Digital Series

Our four-part digital series is now available on demand!

Today, more than ever the most successful companies are those who are embracing digital transformation and focusing on delivering exceptional customer experiences that are timely, personal, relevant and digital-first. Although we wished we could have met in person this year for INNOVATE 2020, we were grateful we could shift quickly to the INNOVATE Digital Series.

Access the recordings for each session below:

Session 1: Customer Conversations Reimagined

To kick off our first ever INNOVATE Digital Series session, James Brown, CEO of Smart Communications, shares his thoughts on why now (more than ever before!) is the time to reimagine customer conversations in order to deliver exceptional digital experiences. Additionally, Simon Tindal, CTO of Smart Communications, highlights some important recent enhancements and unveils roadmap plans, all designed to make this vision a reality.


Session 2: Evolving from Communications to SMARTER Conversations

We knew 2020 would be the year in which companies would make a significant shift toward customer-centric, digital-first interactions, but we had no idea just how important that would be! In our second INNOVATE Digital Series session,  you’ll discover why evolving from customer communications to SMARTER conversations is key to developing customer loyalty.

NAM | EMEA Session Speakers:

  • Scott Olrich, COO, DocuSign 
  • Anthony Kravinskis, Practice Lead, CX Digital Communications, DXC Technology
  • James Brown, CEO, Smart Communications

APAC Session Speakers:

  • Lisa Munnings, AVP Global Partner Ecosystem – APJ, DocuSign
  • Anthony Kravinskis, Practice Lead, CX Digital Communications, DXC Technology
  • Neal Keene, Field CTO, Smart Communications

Session 3: The Smarter Way to Engage: Accelerating Digital Transformation to Deliver Exceptional Customer Conversations

In this session, IDC Research Director, Marci Maddox, shares what guiding principles, influenced by COVID-19, help accelerate digital transformation; which three priorities deliver the most value to your organization’s communications; how employees can deliver digital customer experiences that embody empathy and a human touch; why customer experience is even more important in a fast evolving digital world; and how data and insights become critical to your digital brand and transformation success.


Session 4: Stories from the Trenches: Smart Communications Customer Panel

In our Stories from the Trenches series, you’ll hear from a panel of customers across each of our regions as they discuss how SmartCOMM and SmartIQ are helping their enterprises engage in SMARTER conversations.

NAM | EMEA Session Panelists:

  • Lynsey Tait, Product Owner, TPL Automation & MI, KPMG UK
  • Matthew Lytthouse, Sr. Technical Lead, Vermont Mutual
  • Leroy McCarty, VP of Operations, Forrest T. Jones
  • Daniel Sutton, Enterprise Architect, LV=

APAC Session Panelists:

  • Anne-lill Holme, Information & Records Lead, Sydney Trains
  • Paul Roveto, Head of Customer Communications, AMP Limited
  • Gordon Cooper, Senior Product Analyst, Sonic Healthcare Limited

A special thank you to key partners and presenters from:

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