HEALTHCARE PAYER ENROLLMENT SOLUTION

Digitally Transform the Healthcare Enrollment Experience

Reduce costs, improve utilization rates, increase member satisfaction, and more by transforming enrollment communications into two-way digital conversations

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A Pure Cloud Solution for Healthcare Enrollment

Improve the healthcare member journey by bringing payers, brokers, benefits admins and enrollees together under one platform – The Conversation Cloud™

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Create a bulletproof step-by-step process for employees to select plan offerings.

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Streamline the delivery of personalized plan documents to enrollees over their channel of choice.

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Integrate with systems of record to pull in and pre-populate group account information.

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Integrate with popular e-signature solutions to eliminate printed documents and wet signatures.

Enable collaboration between group sales, benefit brokers and benefits administrators.

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Enable stakeholders to participate on any device and to start, stop and resume without losing information.

Create a Seamless Healthcare Enrollment Experience

Orchestrate an engaging benefit enrollment journey for every stakeholder

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Sales Operations

Simplify the process of collecting information from and collaborating with benefits administrators to identify suitable plans to offer.

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Benefits Administrators

Streamline the experience of choosing benefit plan options, defining eligibility requirements and inviting employee cohorts to enroll.

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Enrolling Members

Create a 100% digital experience, including providing plan information, personalizing documents and collecting signatures.

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Even before COVID-19, digital was a goal for companies. We’re still not fully on the other side of hybrid or work-from-home arrangements, so there isn’t going to be a traditional enrollment process where you sit in a conference room, get your packet and fill out your form for HR.

- Kevin Davis, Senior Benefits Consultant, Univest Insurance

Benefits of Transforming the Healthcare Enrollment Experience

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Increase capacity

One large regional insurer was able to digitize enrollment and connect sales and operations teams, increasing the number of groups they can onboard.

Reduce rework
Improve the employee experience
Accelerate return on investment
Meet regulated deadlines
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HEALTHCARE PLAYBOOK

The State of Digital Transformation in Healthcare: Connecting the Healthcare Claims Experience

Learn how the Conversation Cloud platform can help connect the dots within your organization – from the explanation of benefits (EOB) to appeal to redetermination for the member and your appeals and grievances team.

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Streamline Group Plan Enrollment

Watch this on-demand webinar where we demonstrate the possible future state of benefit plan enrollment, in this case for small groups. See how SmartIQ streamlines the flow from group plan sales to broker to employee, including the omnichannel delivery of summary of benefits and coverage (SBC) and summary plan description (SPD) documents to the enrollee.

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Create a 100% Digital Enrollment Experience

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Communicate
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Collaborate
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Provide an adaptive process where only individually relevant questions are presented and new or updated information is requested.

Create a 100% Digital Enrollment Experience

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Collect
Provide an adaptive process where only individually relevant questions are presented and new or updated information is requested.
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Communicate
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Discover how these capabilities work together to provide a comprehensive experience for healthcare payers, brokers, admins, and enrollees.

Discover how these capabilities work together to provide a comprehensive experience for healthcare payers, brokers, admins, and enrollees.

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Learn More About Improving the Member Journey with these Featured Resources

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3 Trends Transforming New Member Enrollment for Healthcare Payers

Explore how member expectations, government regulations and digital adoption impact enrollment

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WHITEPAPER
From Onboarding to Lifelong Relationships

Discover how leading health insurers create meaningful connections through every member touchpoint

Read More >
WHITEPAPER
Transform Your Member Communications

Learn how flexible tools and cloud technology can enable health plans to scale the conversation

Read More >
WHITE PAPER
Digital Enrollment and Onboarding for Health Insurance Plans

SmartBrief looks at how migrating to digital-first communications—controlled by an insurer’s business units—can produce unparalleled business value

Read More >
WHITE PAPER
Group and Member Enrollment

Learn how Smart Communications enables health insurers to control costs and improve the member experience for group and individual plan enrollees

Read More >

Healthcare Enrollment Partners

Customer Solutions that Scale

Smart Communications has partnered with leading core system and service providers to deliver bespoke solutions for health insurers.

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Salesforce
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Cognizant

Insurers all over the world serving group, individual, Medicare Advantage, supplemental, and international products rely on Smart Communications across the enterprise.

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Provide an Industry-Leading Enrollment Experience

The enrollment process is the first true test of your member experience. Support plan sales, benefits managers and enrollees with a great experience from the start.