About the eBook

The Future of Customer Engagement for Property & Casualty Insurers

Property and Casualty (P&C) insurance carriers are seeking new and innovative ways to grow market share while facing global health crises, climate change, cybersecurity risks, the growing impact of big data and an increasingly competitive landscape.

In this eBook, Smart Communications explores how these dynamics are pressuring insurers to find ways to transform the end-to-end experience across the customer journey, from quoting and underwriting to service and claims, plus why investing in a digital-first approach creates more meaningful customer conversations.

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