About the eBook
Elevating the Art of Citizen Conversations
Governments around the world also recognize the importance of improving citizen conversations and are investing in ways to make them SMARTER. In this eBook, learn what’s challenging governments in their quest to provide better citizen experiences, conversations and work practices, plus what the future holds for government agencies as citizen expectations continue to evolve.
Additional takeaways include:
• The impact the COVID-19 pandemic has had on government engagement
• The benefits of a citizen-centered, digital-first approach
• How modern digital solutions alleviate frustration and create more seamless experiences for citizens, businesses and government staff