Thank you for attending Helen Fotiou’s session at The Future of Financial Services on The Future of CX – Enabling Smarter Digital Conversations. We hope it was a beneficial experience for you and inspired some actionable next steps focused on elevating the customer experience.
You can gain access to a copy of Helen’s presentation here. Also feel free to check out all of Smart Communication’s thought leadership including the 2019 Benchmark Report referenced in his session.
Helen Fotiou, Account Director
Download Helen's Presentation
Additional Resources:
- A Forrester Total Economic Impact™ Study: The Total Economic Impact™ Of Smart Communications
- CCM Quiz: How Smart Are Your Customer Communications?
- Whitepaper: Focusing on the Customer, Cloud and Conversations: 7 Trends in Modern CCM
- Benchmark Study: Are Customer Communications Getting SMARTer?
- Blog: 3 Ways Financial Services Companies Can Keep Pace with Ever-Changing Customer Expectations
- Webinar: Timely, Relevant, Meaningful: Building Powerful Customer Communications in Financial Services
- Infographic: 4 Reasons Financial Services Companies Need a Smarter Way to do Customer Communications