{"id":75162,"date":"2026-03-30T12:28:56","date_gmt":"2026-03-30T16:28:56","guid":{"rendered":"https:\/\/www.smartcommunications.com\/?page_id=75162"},"modified":"2026-04-02T04:33:59","modified_gmt":"2026-04-02T08:33:59","slug":"uber-uns","status":"publish","type":"page","link":"https:\/\/www.smartcommunications.com\/de\/uber-uns\/","title":{"rendered":"\u00dcber uns"},"content":{"rendered":"[vc_row type=“full_width_background“ full_screen_row_position=“middle“ column_margin=“default“ column_direction=“default“ column_direction_tablet=“default“ column_direction_phone=“default“ bg_color=“#f1f6ff“ scene_position=“center“ top_padding=“32px“ bottom_padding=“32px“ text_color=“dark“ text_align=“left“ row_border_radius=“none“ row_border_radius_applies=“bg“ overflow=“visible“ id=“hero-section“ advanced_gradient_angle=“0″ overlay_strength=“0.3″ gradient_direction=“left_to_right“ enable_shape_divider=“true“ shape_divider_color=“#326eef“ shape_divider_position=“bottom“ shape_divider_height=“10px“ 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Die Conversation Cloud™ ist die einzige Plattform, die personalisierte Omnichannel-Gespr\u00e4che \u00fcber den gesamten Kundenlebenszyklus hinweg erm\u00f6glicht. 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CCM-Produkt-kompetenz<\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner column_padding=“no-extra-padding“ column_padding_tablet=“inherit“ column_padding_phone=“inherit“ column_padding_position=“all“ column_element_spacing=“default“ background_color_opacity=“1″ background_hover_color_opacity=“1″ column_shadow=“none“ column_border_radius=“none“ column_link_target=“_self“ gradient_direction=“left_to_right“ overlay_strength=“0.3″ width=“1\/5″ tablet_width_inherit=“default“ animation_type=“default“ bg_image_animation=“none“ border_type=“simple“ column_border_width=“none“ column_border_style=“solid“][image_with_animation image_url=“75134″ image_size=“full“ animation_type=“entrance“ animation=“None“ hover_animation=“none“ alignment=““ border_radius=“none“ box_shadow=“none“ image_loading=“default“ max_width=“custom“ margin_bottom=“10″ max_width_custom=“52px“][vc_column_text css_animation=“none“ max_width=“200px“]2019 \u00dcbernahme von Intelledox (jetzt 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column_padding=“no-extra-padding“ column_padding_tablet=“inherit“ column_padding_phone=“inherit“ column_padding_position=“all“ column_element_spacing=“default“ background_color_opacity=“1″ background_hover_color_opacity=“1″ column_shadow=“none“ column_border_radius=“none“ column_link_target=“_self“ gradient_direction=“left_to_right“ overlay_strength=“0.3″ width=“1\/5″ tablet_width_inherit=“default“ animation_type=“default“ bg_image_animation=“none“ border_type=“simple“ column_border_width=“none“ column_border_style=“solid“][image_with_animation image_url=“75130″ image_size=“full“ animation_type=“entrance“ animation=“None“ hover_animation=“none“ alignment=““ border_radius=“none“ box_shadow=“none“ image_loading=“default“ max_width=“custom“ margin_bottom=“10″ max_width_custom=“45px“][vc_column_text css_animation=“none“ max_width=“200px“]2021 Akquisition von Assentis<\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner column_padding=“no-extra-padding“ 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2025 acquisition \u2028of Joisto<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=“full_width_background“ full_screen_row_position=“middle“ column_margin=“default“ column_direction=“default“ column_direction_tablet=“default“ column_direction_phone=“default“ bg_color=“#f1f6ff“ scene_position=“center“ top_padding=“80px“ bottom_padding=“20px“ bottom_padding_tablet=“0″ top_padding_phone=“60px“ text_color=“dark“ text_align=“left“ row_border_radius=“none“ row_border_radius_applies=“bg“ overflow=“visible“ advanced_gradient_angle=“0″ overlay_strength=“0.3″ gradient_direction=“left_to_right“ shape_divider_position=“bottom“ bg_image_animation=“none“ gradient_type=“default“ shape_type=““][vc_column column_padding=“no-extra-padding“ column_padding_tablet=“inherit“ column_padding_phone=“inherit“ column_padding_position=“all“ column_element_spacing=“default“ background_color_opacity=“1″ background_hover_color_opacity=“1″ column_shadow=“none“ column_border_radius=“none“ column_link_target=“_self“ column_position=“default“ gradient_direction=“left_to_right“ overlay_strength=“0.3″ width=“1\/1″ tablet_width_inherit=“default“ tablet_text_alignment=“default“ phone_text_alignment=“default“ animation_type=“default“ bg_image_animation=“none“ border_type=“simple“ column_border_width=“none“ column_border_style=“solid“][vc_row_inner column_margin=“default“ column_direction=“default“ column_direction_tablet=“default“ column_direction_phone=“default“ text_align=“left“ row_position=“default“ row_position_tablet=“inherit“ row_position_phone=“inherit“ overflow=“visible“ pointer_events=“all“][vc_column_inner column_padding=“no-extra-padding“ column_padding_tablet=“inherit“ column_padding_phone=“inherit“ column_padding_position=“all“ bottom_margin=“45″ column_element_spacing=“default“ background_color_opacity=“1″ background_hover_color_opacity=“1″ column_shadow=“none“ column_border_radius=“none“ column_link_target=“_self“ advanced_gradient_angle=“0″ gradient_direction=“left_to_right“ overlay_strength=“0.3″ width=“1\/1″ tablet_width_inherit=“default“ animation_type=“default“ bg_image_animation=“none“ border_type=“simple“ column_border_width=“none“ column_border_style=“solid“ gradient_type=“default“][vc_custom_heading text=“Eine respektierte Vergangenheit und eine strahlende Zukunft“ font_container=“tag:h2|text_align:left|color:%2303102c“ use_theme_fonts=“yes“ css_animation=“fadeInUp“][\/vc_column_inner][\/vc_row_inner][smartc_timeline][timeline_items title=“Kommunikation sinnvoller gestalten, seit 2004″ description=“Wir haben vielleicht eine neue Sichtweise darauf, wie Unternehmen aufh\u00f6ren m\u00fcssen, mit ihren Kunden in Kontakt zu treten und wie man in eine Konversation \u00fcbergeht, aber wir helfen ihnen schon seit sehr langer Zeit dabei, effektiver zu kommunizieren! Die Welt hat sich in den letzten 16 Jahren stark ver\u00e4ndert, wobei die Digitalisierung immer mehr in den Vordergrund ger\u00fcckt ist und die Kunden mehr Kontrolle haben, aber unser Fokus ist konsequent geblieben \u2013 unseren Kunden dabei zu helfen, Branchenf\u00fchrer zu werden, indem sie die richtigen Informationen an die richtigen Leute zur richtigen Zeit unter Einhaltung der Compliance und der strengsten Sicherheitsma\u00dfnahmen liefern.“][timeline_items title=“F\u00fchrend in der Cloud-Evolution“ description=“Nur speziell f\u00fcr die Cloud entwickelte Angebote k\u00f6nnen die Geschwindigkeit, Agilit\u00e4t, die Kontrolle durch Fachanwender, die reduzierten Gesamtbetriebskosten und das Potenzial f\u00fcr ein einheitlicheres Kundenerlebnis bieten, das cloud-basierte L\u00f6sungen so begehrt gemacht hat. Um diese Vision Wirklichkeit werden zu lassen, haben wir 2014 unsere Hybrid-Cloud-L\u00f6sung auf den Markt gebracht. Ja, 2014! Und das war erst der Anfang unseres Engagements f\u00fcr die Cloud, welche heute auch die Pure Cloud-Bereitstellung \u00fcber AWS umfasst.“][timeline_items title=“Ein neuer Name und eine neue Verpflichtung, die Konversation zu skalieren“ description=“Im Jahr 2016 wurde mit der Unterst\u00fctzung von Accel-KKR, einer der weltweit f\u00fchrenden technologieorientierten Private-Equity-Firmen, Smart Communications, wie sie heute existiert, hervorgebracht \u2013 und wir haben keine Zeit verschwendet! Wir wurden schnell als einzige Cloud-L\u00f6sung im Leaders Quadrant in Gartners Magic Quadrant for Customer Communications Management eingestuft und kratzen dabei nur an der Oberfl\u00e4che. Mit erneutem Fokus sind wir vorangekommen und haben innovative Produktfunktionen und un\u00fcbertroffene professionelle Serviceangebote entwickelt, die den weltweit gr\u00f6\u00dften Unternehmen in allen Branchen helfen sollen, die interne Effizienz zu verbessern und den ROI zu steigern, w\u00e4hrend sie ihren Kunden eine aussagekr\u00e4ftigere Kommunikation bieten. Das ist mit der Skalierung der Konversation gemeint!“][timeline_items title=“INTELLIGENTERE Gespr\u00e4che \u00fcber den gesamten Kundenlebenszyklus erm\u00f6glichen“ description=“Im Jahr 2019 erwarb Smart Communications Intelledox (jetzt SmartIQ), welches traditionelle formularbasierte Prozesse in intelligente, dialogorientierte Benutzererfahrungen umwandelt. 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Und gegenw\u00e4rtige Assentis-Kunden k\u00f6nnen rasch die Vorteile der bew\u00e4hrten Expertise von Smart Communications im Bereich mandantenf\u00e4hige SaaS genie\u00dfen.“][timeline_items title=“Entwicklung vom Kundenkommunikations- management zum Kundenkonversations- management“ description=“Die Kunden von heute wollen nicht die Kommunikation von gestern. Smart Communications ist auf einzigartige Weise in der Lage, Unternehmen dabei zu unterst\u00fctzen, sich von der Bereitstellung von Kommunikation hin zu interaktiven, wechselseitigen Konversationen zu entwickeln, die zu au\u00dfergew\u00f6hnlichen Kundenerlebnissen f\u00fchren. Aber nehmen Sie nicht nur uns beim Wort! Heute stufen IDC, Aragon, Novarica und Aspire Smart Communications als f\u00fchrend ein!“][timeline_items title=“A New Chapter with the Backing of Cinven“ description=“In 2025, we entered a new chapter with the backing of Cinven, a leading international private equity firm with a strong track record of scaling global technology leaders. This partnership marks an exciting evolution of our journey\u2014one that builds on our cloud-first innovation and relentless customer focus. With Cinven\u2019s support, we\u2019re accelerating growth, expanding our global reach, and doubling down on product innovation that empowers the world\u2019s most complex enterprises to simplify processes, drive efficiency, and deliver smarter customer conversations at scale. 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