{"id":61679,"date":"2023-08-03T15:08:53","date_gmt":"2023-08-03T19:08:53","guid":{"rendered":"https:\/\/www.smartcommunications.com\/?page_id=61679"},"modified":"2023-08-03T15:08:53","modified_gmt":"2023-08-03T19:08:53","slug":"conversation-cloud-koordinieren","status":"publish","type":"page","link":"https:\/\/www.smartcommunications.com\/de\/conversation-cloud\/conversation-cloud-koordinieren\/","title":{"rendered":"Conversation Cloud \u2013 Koordinieren"},"content":{"rendered":"[vc_row type=“full_width_background“ full_screen_row_position=“middle“ column_margin=“default“ column_direction=“default“ column_direction_tablet=“default“ column_direction_phone=“default“ bg_image=“51018″ bg_image_tablet=“51195″ bg_image_phone=“51195″ bg_position=“center center“ background_image_loading=“default“ bg_repeat=“no-repeat“ scene_position=“center“ top_padding=“125″ bottom_padding=“220″ top_padding_tablet=“100″ bottom_padding_tablet=“100″ top_padding_phone=“70″ bottom_padding_phone=“80″ 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*Koordinieren<\/h2>\n[\/nectar_text_inline_images][vc_custom_heading text=“Stellen Sie sich die Dialoge mit Ihren Kunden als eine Reise vor; als eine Abfolge von einzelnen Interaktionen.\u00a0 Schaffen Sie zielgerichtete, orchestrierte Interaktionen \u00fcber mehrere Kan\u00e4le hinweg, die Ihren Kunden erstklassige kanal\u00fcbergreifende Kundenerlebnisse bieten k\u00f6nnen.“ font_container=“tag:p|text_align:center|color:%230e2030″ use_theme_fonts=“yes“ css_animation=“fadeInUp“ css=“.vc_custom_1683154643536{margin-top: 30px !important;margin-right: 15px !important;margin-bottom: 5px !important;margin-left: 15px !important;}“][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=“full_width_content“ full_screen_row_position=“middle“ column_margin=“default“ column_direction=“default“ column_direction_tablet=“default“ column_direction_phone=“default“ bg_color=“#f1f6ff“ scene_position=“center“ top_padding=“0″ left_padding_desktop=“20″ right_padding_desktop=“20″ top_padding_tablet=“0″ left_padding_tablet=“50″ right_padding_tablet=“50″ top_padding_phone=“0″ text_color=“dark“ text_align=“left“ row_border_radius=“none“ row_border_radius_applies=“bg“ overflow=“visible“ advanced_gradient_angle=“0″ overlay_strength=“0.3″ gradient_direction=“left_to_right“ shape_divider_position=“bottom“ bg_image_animation=“none“ gradient_type=“default“ shape_type=““][vc_column column_padding=“no-extra-padding“ column_padding_tablet=“inherit“ column_padding_phone=“inherit“ column_padding_position=“all“ left_margin=“auto“ right_margin=“auto“ column_element_spacing=“default“ background_color_opacity=“1″ background_hover_color_opacity=“1″ column_shadow=“none“ column_border_radius=“none“ column_link_target=“_self“ max_width_desktop=“830px“ column_position=“default“ advanced_gradient_angle=“0″ gradient_direction=“left_to_right“ overlay_strength=“0.3″ width=“1\/1″ tablet_width_inherit=“default“ tablet_text_alignment=“default“ phone_text_alignment=“default“ animation_type=“default“ enable_animation=“true“ animation=“fade-in-from-bottom“ bg_image_animation=“none“ border_type=“simple“ column_border_width=“none“ column_border_style=“solid“ gradient_type=“default“ delay=“500″][vc_row_inner column_margin=“default“ column_direction=“default“ column_direction_tablet=“default“ column_direction_phone=“default“ text_align=“left“ row_position=“default“ row_position_tablet=“inherit“ row_position_phone=“inherit“ overflow=“visible“ pointer_events=“all“][vc_column_inner column_padding=“no-extra-padding“ column_padding_tablet=“inherit“ column_padding_phone=“inherit“ column_padding_position=“all“ column_element_spacing=“default“ background_color_opacity=“1″ background_hover_color_opacity=“1″ column_shadow=“none“ column_border_radius=“none“ column_link_target=“_self“ advanced_gradient_angle=“0″ gradient_direction=“left_to_right“ overlay_strength=“0.3″ width=“1\/1″ tablet_width_inherit=“default“ animation_type=“default“ bg_image_animation=“none“ border_type=“simple“ column_border_width=“none“ column_border_style=“solid“ gradient_type=“default“][vc_custom_heading text=“VORTEILE“ font_container=“tag:h5|text_align:center|color:%23326eef“ use_theme_fonts=“yes“ css_animation=“none“ css=“.vc_custom_1671751716955{padding-bottom: 3px !important;}“ el_class=“fw-400″][vc_custom_heading text=“Kanal\u00fcbergreifende Kommunikation erm\u00f6glichen“ font_container=“tag:h3|text_align:center|color:%23183958″ use_theme_fonts=“yes“ css_animation=“none“ el_class=“heading-line-center“ css=“.vc_custom_1671634613077{margin-top: 10px !important;margin-bottom: 30px !important;padding-bottom: 15px !important;padding-left: 0px !important;}“][vc_custom_heading text=“Mit unseren Koordinationsfunktionen machen Unternehmen aus ihrer einseitigen Kundenkommunikation orchestrierte, kanal\u00fcbergreifende Kundenerlebnisse. F\u00fchren Sie Ihre Kunden durch kritische und komplexe Prozesse und machen Sie es ihnen leichter, mit Ihnen den Kontakt zu halten.“ font_container=“tag:p|text_align:center|color:%230e2030″ use_theme_fonts=“yes“ css_animation=“none“ css=“.vc_custom_1683154672737{margin-top: 15px !important;padding-bottom: 17px !important;}“][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=“full_width_content“ full_screen_row_position=“middle“ column_margin=“default“ column_direction=“default“ column_direction_tablet=“default“ column_direction_phone=“default“ bg_color=“#f1f6ff“ scene_position=“center“ top_padding=“0″ left_padding_desktop=“20″ right_padding_desktop=“20″ top_padding_tablet=“0″ left_padding_tablet=“50″ right_padding_tablet=“50″ top_padding_phone=“0″ text_color=“dark“ text_align=“left“ row_border_radius=“none“ row_border_radius_applies=“bg“ overflow=“visible“ advanced_gradient_angle=“0″ overlay_strength=“0.3″ gradient_direction=“left_to_right“ 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css=“.vc_custom_1671634652717{margin-top: 0px !important;padding-top: 5px !important;padding-bottom: 0px !important;}“][\/vc_column_inner][vc_column_inner column_padding=“padding-1-percent“ column_padding_tablet=“inherit“ column_padding_phone=“inherit“ column_padding_position=“left-right“ left_margin=“0″ right_margin=“0″ top_margin_tablet=“30″ column_element_spacing=“default“ background_color_opacity=“1″ background_hover_color_opacity=“1″ column_shadow=“none“ column_border_radius=“none“ column_link_target=“_self“ advanced_gradient_angle=“0″ gradient_direction=“left_to_right“ overlay_strength=“0.3″ width=“1\/4″ tablet_width_inherit=“default“ animation_type=“default“ bg_image_animation=“none“ border_type=“simple“ column_border_width=“none“ column_border_style=“solid“ gradient_type=“default“][image_with_animation image_url=“49800″ image_size=“full“ animation_type=“entrance“ animation=“None“ hover_animation=“none“ alignment=“center“ border_radius=“none“ box_shadow=“none“ image_loading=“default“ max_width=“100%“ max_width_mobile=“default“ margin_bottom=“10″][vc_custom_heading text=“Beschleunigen Sie mit einer zukunftssicheren Infrastruktur innovative IT-Initiativen“ font_container=“tag:p|text_align:center|color:%23000000″ use_theme_fonts=“yes“ css_animation=“none“ css=“.vc_custom_1671634659981{margin-top: 0px !important;padding-bottom: 0px !important;}“][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=“full_width_background“ full_screen_row_position=“middle“ column_margin=“default“ column_direction=“default“ column_direction_tablet=“default“ column_direction_phone=“default“ bg_color=“#0a3184″ scene_position=“center“ top_padding=“110″ bottom_padding=“100″ top_padding_tablet=“90″ bottom_padding_tablet=“90″ top_padding_phone=“60″ bottom_padding_phone=“60″ text_color=“dark“ text_align=“center“ row_border_radius=“none“ row_border_radius_applies=“bg“ overflow=“visible“ advanced_gradient_angle=“0″ overlay_strength=“0.3″ 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delay=“500″][image_with_animation image_url=“47908″ image_size=“full“ animation_type=“entrance“ animation=“None“ hover_animation=“none“ alignment=“center“ border_radius=“none“ box_shadow=“none“ image_loading=“lazy-load“ max_width=“custom“ max_width_custom=“48px“][vc_custom_heading text=“\u201e61\u00a0% der Kunden gaben an, dass ihre gr\u00f6\u00dfte Frustrationsquelle darin besteht, dass Informationen von Unternehmen \u00fcber den falschen Kanal verschickt werden.\u201c“ font_container=“tag:h4|text_align:center|color:%23ffffff“ use_theme_fonts=“yes“ css=“.vc_custom_1671751766449{margin-top: 6px !important;}“][vc_custom_heading text=“- Smart Communications Benchmark-Bericht“ font_container=“tag:h6|text_align:center|color:%23ffffff“ use_theme_fonts=“yes“ el_class=“bold“ css=“.vc_custom_1672431825815{padding-top: 15px !important;}“][\/vc_column][\/vc_row][vc_row type=“in_container“ full_screen_row_position=“middle“ column_margin=“default“ column_direction=“default“ 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column_border_radius=“none“ column_link_target=“_self“ el_class=“txt-box-col“ advanced_gradient_angle=“0″ gradient_direction=“left_to_right“ overlay_strength=“0.3″ width=“1\/1″ tablet_width_inherit=“default“ animation_type=“default“ bg_image_animation=“none“ border_type=“simple“ column_border_width=“none“ column_border_style=“solid“ gradient_type=“default“][vc_custom_heading text=“Den reibungslosen Austausch erm\u00f6glichen“ font_container=“tag:h3|text_align:left|color:%230e2030″ use_theme_fonts=“yes“ css_animation=“none“][vc_custom_heading text=“F\u00fchren Sie Dialoge, die den Kunden dort abholen, wo er ist \u2013 und zwar \u00fcber die Kan\u00e4le seiner Wahl. Sorgen Sie bei jeder Interaktion f\u00fcr ein nahtloses kanal\u00fcbergreifendes Kundenerlebnis.“ font_container=“tag:p|text_align:left|color:%230e2030″ use_theme_fonts=“yes“ css_animation=“none“ css=“.vc_custom_1683154737566{margin-top: 15px !important;padding-bottom: 17px !important;}“][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column column_padding=“no-extra-padding“ column_padding_tablet=“inherit“ column_padding_phone=“inherit“ column_padding_position=“all“ column_element_spacing=“default“ background_color_opacity=“1″ background_hover_color_opacity=“1″ column_shadow=“none“ column_border_radius=“none“ column_link_target=“_self“ column_position=“default“ el_class=“col-video-pop“ advanced_gradient_angle=“0″ gradient_direction=“left_to_right“ overlay_strength=“0.3″ width=“1\/2″ tablet_width_inherit=“default“ tablet_text_alignment=“default“ phone_text_alignment=“default“ animation_type=“default“ enable_animation=“true“ animation=“fade-in-from-bottom“ bg_image_animation=“none“ 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advanced_gradient_angle=“0″ gradient_direction=“left_to_right“ overlay_strength=“0.3″ width=“1\/1″ tablet_width_inherit=“default“ animation_type=“default“ bg_image_animation=“none“ border_type=“simple“ column_border_width=“none“ column_border_style=“solid“ gradient_type=“default“][vc_custom_heading text=“Kundenkommunikation automatisieren und skalieren“ font_container=“tag:h3|text_align:left|color:%230e2030″ use_theme_fonts=“yes“ css_animation=“none“ css=“.vc_custom_1671634720225{padding-right: 40px !important;}“][vc_custom_heading text=“Verringern Sie manuelle Arbeit und das Compliance-Risiko, indem Sie h\u00e4ufig auftretende oder standardisierte Kundendialoge automatisieren und bei Zustellungsfehlern automatisch auf alternative Kan\u00e4le umschalten.\u00a0“ font_container=“tag:p|text_align:left|color:%230e2030″ use_theme_fonts=“yes“ css_animation=“none“ css=“.vc_custom_1671634728672{margin-top: 15px !important;padding-bottom: 17px 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So k\u00f6nnen Informationen und Prozesse nahtlos ausgetauscht werden.“ font_container=“tag:p|text_align:left|color:%230e2030″ use_theme_fonts=“yes“ css_animation=“none“ css=“.vc_custom_1671634747352{margin-top: 15px !important;padding-bottom: 17px !important;}“][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column column_padding=“no-extra-padding“ column_padding_tablet=“inherit“ column_padding_phone=“inherit“ column_padding_position=“all“ column_element_spacing=“default“ background_color_opacity=“1″ background_hover_color_opacity=“1″ column_shadow=“none“ column_border_radius=“none“ column_link_target=“_self“ column_position=“default“ el_class=“col-video-pop after-arrow arrow-2″ advanced_gradient_angle=“0″ gradient_direction=“left_to_right“ overlay_strength=“0.3″ width=“1\/2″ tablet_width_inherit=“default“ tablet_text_alignment=“default“ phone_text_alignment=“default“ animation_type=“default“ bg_image_animation=“none“ border_type=“simple“ column_border_width=“none“ 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