{"id":78689,"date":"2026-08-13T16:20:36","date_gmt":"2026-08-13T20:20:36","guid":{"rendered":"https:\/\/www.smartcommunications.com\/?post_type=faq&#038;p=78689"},"modified":"2026-08-13T16:20:36","modified_gmt":"2026-08-13T20:20:36","slug":"how-often-do-customers-repeat-information-when-switching-channels","status":"publish","type":"faq","link":"https:\/\/www.smartcommunications.com\/de\/resources\/blog\/faq\/how-often-do-customers-repeat-information-when-switching-channels\/","title":{"rendered":"How often do customers repeat information when switching channels?"},"content":{"rendered":"<div class=\"ewa-rteLine\">Nearly half of consumers sometimes or always have to repeat information when moving between channels or customer service representatives. Smart Communications\u2019 2026 Customer Experience Benchmark places the global figure at 48%, rising to 49% in financial services, 50% in insurance, 52% in healthcare and 54% in government. The problem is particularly pronounced in Australia at 62% and the United States at 56%. This repetition creates a significant gap between the connected experiences customers expect and what they currently receive, increasing effort and undermining the benefits of digital self-service.<\/div>\n<div class=\"ewa-rteLine\"><\/div>\n<div class=\"ewa-rteLine\">Explore the <a href=\"https:\/\/www.smartcommunications.com\/resources\/benchmark-report\/\">2026 Customer Experience Benchmark Research<\/a>.<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Nearly half of consumers sometimes or always have to repeat information when moving between channels or customer service representatives. Smart Communications\u2019 2026 Customer Experience Benchmark places the global figure at&#8230;<\/p>\n","protected":false},"template":"","meta":{"_acf_changed":false},"tags":[],"faq-category":[148],"industry":[143],"class_list":{"0":"post-78689","1":"faq","2":"type-faq","3":"status-publish","5":"faq-category-customer-experience-research","6":"industry-all-industries"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How often do customers repeat information when switching channels? - Smart Communications<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.smartcommunications.com\/resources\/blog\/faq\/how-often-do-customers-repeat-information-when-switching-channels\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How often do customers repeat information when switching channels? - Smart Communications\" \/>\n<meta property=\"og:description\" content=\"Nearly half of consumers sometimes or always have to repeat information when moving between channels or customer service representatives. 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