{"id":78686,"date":"2026-08-13T16:18:32","date_gmt":"2026-08-13T20:18:32","guid":{"rendered":"https:\/\/www.smartcommunications.com\/?post_type=faq&p=78686"},"modified":"2026-08-13T16:18:32","modified_gmt":"2026-08-13T20:18:32","slug":"can-a-better-forms-experience-improve-customer-loyalty","status":"publish","type":"faq","link":"https:\/\/www.smartcommunications.com\/de\/resources\/blog\/faq\/can-a-better-forms-experience-improve-customer-loyalty\/","title":{"rendered":"Can a better forms experience improve customer loyalty?"},"content":{"rendered":"
A strong forms and data-collection experience can have a significant positive effect on customer loyalty and growth. According to Smart Communications\u2019 2026 Customer Experience Benchmark, 77% of consumers are likely to remain loyal to a company when its forms experience exceeds expectations. Sixty-six percent would recommend the company to others, and the same percentage would consider doing more business or purchasing additional products and services. Another 62% would be likely to leave a positive review. These results suggest that forms should be viewed as an important customer experience and retention opportunity, not just an administrative requirement.<\/div>\n
<\/div>\n
Explore the 2026 Customer Experience Benchmark Research<\/a>.<\/div>\n","protected":false},"excerpt":{"rendered":"

A strong forms and data-collection experience can have a significant positive effect on customer loyalty and growth. According to Smart Communications\u2019 2026 Customer Experience Benchmark, 77% of consumers are likely…<\/p>\n","protected":false},"template":"","meta":{"_acf_changed":false},"tags":[],"faq-category":[148],"industry":[143],"class_list":{"0":"post-78686","1":"faq","2":"type-faq","3":"status-publish","5":"faq-category-customer-experience-research","6":"industry-all-industries"},"acf":[],"yoast_head":"\nCan a better forms experience improve customer loyalty? - Smart Communications<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.smartcommunications.com\/resources\/blog\/faq\/can-a-better-forms-experience-improve-customer-loyalty\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Can a better forms experience improve customer loyalty? - Smart Communications\" \/>\n<meta property=\"og:description\" content=\"A strong forms and data-collection experience can have a significant positive effect on customer loyalty and growth. 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