{"id":72669,"date":"2025-08-18T09:13:07","date_gmt":"2025-08-18T13:13:07","guid":{"rendered":"https:\/\/www.smartcommunications.com\/?post_type=faq&#038;p=72669"},"modified":"2025-08-25T06:38:19","modified_gmt":"2025-08-25T10:38:19","slug":"how-do-digital-forms-improve-nps-score","status":"publish","type":"faq","link":"https:\/\/www.smartcommunications.com\/de\/resources\/blog\/faq\/how-do-digital-forms-improve-nps-score\/","title":{"rendered":"How do digital forms improve NPS score?"},"content":{"rendered":"<p>Our research shows that healthcare consumers crave a guided digital experience when asked to provide data, regardless of the use case. SmartIQ lowers the customer effort required to provide the data and documents your organization needs to gather to facilitate a business process. These guided digital experiences improve the customer experience and increase customer engagement and satisfaction, which are key drivers of your customer experience metrics.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Our research shows that healthcare consumers crave a guided digital experience when asked to provide data, regardless of the use case. 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