{"id":72592,"date":"2025-08-14T04:22:33","date_gmt":"2025-08-14T08:22:33","guid":{"rendered":"https:\/\/www.smartcommunications.com\/?post_type=faq&#038;p=72592"},"modified":"2025-08-25T05:45:06","modified_gmt":"2025-08-25T09:45:06","slug":"what-is-customer-communications-management","status":"publish","type":"faq","link":"https:\/\/www.smartcommunications.com\/de\/resources\/blog\/faq\/what-is-customer-communications-management\/","title":{"rendered":"What is customer communications management?"},"content":{"rendered":"<p>Customer communications management (CCM) is the technology used by businesses to create, manage, and deliver customer communications across channels. 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