Die Conversation Cloud von Smart Communications ist die einzige Plattform, die personalisierte Omnichannel-Konversationen über das gesamte Kundenerlebnis hinweg ermöglicht
Erfassen, Kommunizieren, Kollaborieren und Koordinieren – unterstützt durch unsere leistungsstarke Integration and Intelligenz – erlauben Unternehmen SMARTERE Kundenkonversationen für heutige und zukünftige Anforderungen.
Elevating Your Customer Communication with the Power of the Cloud
Are you struggling to keep up with the changing needs and expectations of your customers? Legacy systems can make it challenging to deliver consistent, personalized communications and exceptional digital experiences. But it’s not too late to take control and improve your customer satisfaction and loyalty.
Cloud-based Customer Communications Management (CCM) software offers a powerful solution for companies looking to innovate, scale, and stay agile. In addition to enhancing the customer experience, it improves operational efficiency by streamlining processes and reducing the burden on IT resources.
At this roundtable, you’ll learn how transitioning to the cloud can help you drive business success through exceptional customer communication and improved efficiency. Plus, you’ll get practical insights and actionable takeaways to guide your own journey to the cloud.
Define Your Own Agenda
Choose your favourite presentation and help shape the agenda.
Learn From the Experts
Get valuable guidance on making the transition to the cloud.
Build Your Professional Network
Engage in meaningful discussions with your peers.
Take Away Valuable Tips
Join us to learn from the successes and challenges of our customers.
Transforming Your Company for the Digital Age: The Power of Agile Teams
Amina Meineker, Expert for Leadership, Change and New Work
Are you looking to transform your company and stay ahead in the digital age? It can be overwhelming to navigate new technologies and build new competencies, but with a strong, agile team, you can overcome these challenges. In this keynote, Amina will reveal the secrets of agile teams and how they can help you innovate, stay focused, and work together to achieve your goals. With practical insights and actionable takeaways, this talk is a must-attend for anyone looking to lead their team to success in the digital age.
10:00 – 10:30
Define Your Own Agenda with Christian Hoffmann, Senior Solution Architect Cast your vote! At registration please choose one presentation from these different options:
Option 1
Our Journey to the Cloud: A Personal Perspective
Join us for a candid and informative discussion about navigating the transition from on-premises to the cloud. Christian will share his personal experiences and insights as part of the Assentis workforce during the company’s acquisition by Smart Communications. You’ll learn practical strategies for managing the transformation and get a firsthand account of the challenges and successes encountered along the way.
Option 2
Unleashing the Potential of Conversation Cloud™: A Hands-On Demo
Join us for a dynamic and interactive live demo with Christian, where you’ll get a firsthand look at the capabilities of our software. You’ll see Christian design a template from scratch, experiment with multiple output formats, and customize branding and language options. Then, you’ll watch as he converts a PDF form into a sleek and user-friendly web form.
Option 3
The Cloud Boom: How Financial Services are Leveraging Cloud Technologies to Grow and Thrive
Christian will provide a comprehensive introduction to the different types of cloud technologies, including Hybrid and Pure Cloud, SaaS, Open API, Adapter, Plug-Ins, Marketplace, and more. You’ll learn about the forces that have driven the adoption of cloud technologies, and how they have transformed the implementation, deployment, and economics of IT.
10:30 – 11:00
Coffee Break
11:00 – 12:00
Cloud Security: Your Journey to a Secure and Compliant Cloud Environment
Natalie Blumberg, Head of Legal Switzerland
Are you a financial service provider considering moving your data to the cloud? Trust and compliance are crucial concerns. Join us for an informative and actionable discussion with Natalie as she shares her expertise on how to successfully navigate data protection, compliance, and FINMA requirements. Learn practical strategies for ensuring the security and integrity of your data when working with a cloud provider like Smart Communications.
12:00 – 14:00
Lunch
Speakers
Amina Meineker
Expert for Leadership, Change and New Work
Christian Hoffmann
Senior Solution Architect
Natalie Blumberg
Head of Legal, DACH
Amina Meineker
Expert for Leadership, Change and New Work
Amina Meineker is an international expert on leadership and change. As a graduate economist with over 25 years of management and leadership experience, she has taught for the "Harvard of Energy Medicine" for 10 years.
She develops the most effective methods to control the all-determining brain frequencies: for less stress, higher attention and more innovation. How successful you and your company can be depends on this.
Amina Meineker inspires you with competence, passion and humor and offers you the general key to successful change, innovation and the ability to lead yourself and others across all industries. In her keynotes, trainings and coachings she shows you and your company the way to a golden future.
Christian Hoffmann
Senior Solution Architect
Christian Hoffmann is a seasoned professional in the field of Customer Communications Management, with over 10 years of experience in the industry. As a Senior Solution Architect at Smart Communications, he is responsible for pre-sales of the Conversation Cloud, bringing his expertise to bear on behalf of the company..
Prior to joining Smart Communications, Hoffmann spent 8 years at Assentis in a dual role as Product Manager & Solution Architect, where he was responsible for the DocFamily product portfolio. His background in banking and financial services, including his training from 1996 to 2001 and his experience as a Relationship Manager and Director of Wealth Management from 2001 to 2012, make him well-equipped to serve the target industries of Smart Communications.
In addition to his technical skills, Hoffmann is known for his open and calm demeanor and is a popular speaker at events. He has successfully supported numerous well-known clients such as Commerzbank, Credit Suisse, UBS, Deutsche Bank, Swiss Life, and Swiss RE.
Natalie Blumberg
Head of Legal, Switzerland
As a lawyer specializing in information technology and data protection law, Natalie Blumberg brings a wealth of expertise to her role. She has a particular focus on cloud, hosting, storage, and data center contracts, and is well-versed in all legal issues related to data protection.
In the heart of Geneva’s international district, this meeting space is surrounded by embassies, the UN and WTO. It is situated near Lake Geneva and Genève-Sécheron central station.
