Category

Thought Leadership

digital onboarding

How Digital Onboarding Boosts Member Engagement for Health Insurers

By Thought Leadership

Neal Keene, Field CTO at Smart Communications
The cumbersome process of filling out a form isn’t a good first impression. One way health insurers can boost member engagement is through smart, guided, interactive interviews that make onboarding frictionless. Here are five ways a smarter onboarding process can help differentiate your member journey and keep members engaged from day one.

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3 Ways Insurers Can Prioritize Technology Investments to Improve CX

3 Ways Insurers Can Prioritize Technology Investments to Improve CX

By Thought Leadership

Neil Greathead, CCO at Smart Communications
Having meaningful customer conversations has always been important, especially for insurance companies. But due to COVID-19, more customers are looking to insurers for security and guidance, forcing them to challenge the status quo in order to effectively respond to the drastic increase in customer demands. As a result, many insurers are questioning where they should prioritize their investments. Here are three important thoughts to consider to ensure you are focusing on the most important elements.

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Human Element in Digital Transformation by Vlocity

The Human Element in Digital Transformation and More Insights from Our Virtual Roundtable

By Partner Insights, Thought Leadership

Phil Ostberg, Product Manager at Vlocity
Developing an omnichannel claims strategy, where policyholders can engage with you in their channel of choice and seamlessly switch between channels, is an important component of digital transformation in the claims space. Vlocity’s Product Manager, Phil Ostberg, covers the benefits of a modernized claims experience and more insight from our joint virtual roundtable.

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Next-Generation CCM Powers the Future of Utilities

By News, Thought Leadership

Nick Kelly, Account Director at Smart Communications
Digital transformation has changed the way consumers do everything from getting a ride and booking a holiday to paying bills and managing their money. It’s time for utility suppliers to catch up – and the time to act is now. Adopting the best processes and technologies to really drive change will set utility companies up for future success. Smart Communications is ready to help.

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Situations Change, So Too Must Your Processes

By News, Thought Leadership

Nick Smith, VP Sales & General Manager, APAC at Smart Communications
In the digital era, there’s no shortage of data. Most organizations in both the private and public sectors have an abundance of it—in fact, many have more than they know what to do with. According to a recent survey, 55% of data that companies collect goes unused. Getting the most out of your data starts with how you collect it. While many organizations have moved away from relying solely on outdated paper-based processes, simply becoming more digital-first doesn’t necessarily mean you’re making the most of the process.

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Engaging and Empowering Employees During this Remote Revolution

By News, Thought Leadership

Jo Sweet, HR Director at Smart Communications
The remote work revolution has resulted in a learning curve for both businesses and employees. These challenges only become more complex when workforces are located in disparate corners of the world. But despite the hurdles, companies must find ways to empower their entire organization so it can achieve the best results possible. Among many challenges, one of the most pressing issues facing companies in 2020 is addressing is how to keep employees engaged, productive and fulfilled now that the majority of workers are fully remote. With that in mind, here are a few areas companies should focus on to successfully navigate the new remote working world and accomplish this goal.

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