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Smart Communications News

customer communications

2019: The Year of the Customer

By | Smart Communications News, Thought Leadership

Neil Greathead, CCO of Smart Communications

2019 is shaping up to be a year in which a significant number of enterprises, particularly those in highly regulated industries, take a giant leap toward more modern customer communications programs. Why is this so important and why is now the time? Treating customers as valued individuals and delivering personalized experiences is now a must, unless you want to risk losing them.

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The Modern Era of Customer Communications

By | Smart Communications News, Thought Leadership

By James Brown, CEO of Smart Communications

It’s no longer enough to simply keep pace with newly empowered consumers. Companies are now expected to anticipate and then exceed customer expectations if they hope to retain and grow those relationships. The time for change is now, and we are already delivering on the promise of delivering more meaningful customer communications while also helping companies operate more efficiently—the definition of scaling the conversation.

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Helping Insurers Drive Retention and Growth via Digital Transformation and Improved Customer Communications

By | Smart Communications News, Thought Leadership

By Duncan Spanner, Sales Director at Smart Communications

We recently had the privilege of hosting a breakfast briefing focused on the need for insurers to achieve customer-centric, omni channel communications. While not a new concept, legacy systems, siloed operations and outdated technology still pose significant challenges.

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Margin Xchange to Address Regulatory Challenge in Derivatives Market

By | Smart Communications News, Thought Leadership

By Robin Moody, Global Head of SmartDX

Initial Margin (IM) regulations are already impacting about 40 bank groups globally and that number will grow exponentially over the next two years. To assist the derivatives market in processing the high volume of new negotiations and the extension of IM requirements to buy-side entities, we have teamed with Allen & Overy and IHS Markit to launch Margin Xchange.

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INNOVATE 2018 Will Help Make Customer Conversations SMARTer

By | Smart Communications News, Thought Leadership

By Leigh Segall, CMO of Smart Communications

We are about six weeks away from INNOVATE 2018 in New Orleans, and have finalized an agenda that is jam packed with thought leaders, subject matter experts and highly successful Smart Communications customers who all recognize the powerful impact companies can have when they put customers first and deliver rewarding experiences that treat them as individuals.

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