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Smart Communications News

SMARTER Together: Smart Communications and Assentis

Smart Communications and Assentis Deliver the Future of Customer Conversations Management for Financial Services

By Smart Communications News, Thought Leadership

James Brown, CEO of Smart Communications

Smart Communications is thrilled to announce we have acquired Assentis. This is a significant moment for us as a company and for our industry as we work towards a SMARTER future, enabling enterprises around the world to deliver two-way, interactive customer conversations. The acquisition will further deepen our commitment to empowering financial services firms while also expanding our global presence.

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benchmark report blog

The Results Are In, Customer Demands are Changing and Businesses Need to Quickly Adapt

By Smart Communications News, Thought Leadership

Leigh Segall, CMO of Smart Communications

In 2020 businesses across the globe faced a host of challenges that that will continue to have an impact for months, if not years, to come. COVID-19 greatly disrupted life as we once knew it. As a result, business leaders have needed to evolve quickly to adapt to changing customer demands. We cover this and more key findings from our recent benchmark study in our latest blog!

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customer communications

2019: The Year of the Customer

By Smart Communications News, Thought Leadership

Neil Greathead, CCO of Smart Communications

2019 is shaping up to be a year in which a significant number of enterprises, particularly those in highly regulated industries, take a giant leap toward more modern customer communications programs. Why is this so important and why is now the time? Treating customers as valued individuals and delivering personalized experiences is now a must, unless you want to risk losing them.

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The Modern Era of Customer Communications

By Smart Communications News, Thought Leadership

By James Brown, CEO of Smart Communications

It’s no longer enough to simply keep pace with newly empowered consumers. Companies are now expected to anticipate and then exceed customer expectations if they hope to retain and grow those relationships. The time for change is now, and we are already delivering on the promise of delivering more meaningful customer communications while also helping companies operate more efficiently—the definition of scaling the conversation.

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Helping Insurers Drive Retention and Growth via Digital Transformation and Improved Customer Communications

By Smart Communications News, Thought Leadership

By Duncan Spanner, Sales Director at Smart Communications

We recently had the privilege of hosting a breakfast briefing focused on the need for insurers to achieve customer-centric, omni channel communications. While not a new concept, legacy systems, siloed operations and outdated technology still pose significant challenges.

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