Partner Insights

Chris Murphy, VP Product Marketing, Smart Communications

This post provides an overview of the 2022 Aspire CCM-CXM Leaderboard, as well as details how to access and use the interactive tool. Readers will also have the chance to register for complimentary access to this year’s Leaderboard.

Chris Murphy, VP Product Marketing, Smart Communications

As the customer experience becomes an increasingly important strategic priority for enterprises, the requirements and capabilities that business leaders are seeking in their customer communications technology solutions is evolving. Recent analysis from IDC and Aspire reflect these changing market conditions – outlining where the customer communications management landscape is now, and more importantly, where it’s heading. In this post, we dive into our biggest takeaways from these new reports, what enterprises should look for in a CCM solution and why Smart Communications is a CCM leader.

Dilani Silva, Product Marketing Manager at OneSpan

This post highlights the benefits of the Smart Communications partnership with OneSpan and expands on the many benefits to the customer experience when leveraging the powerful combination of E-signature and Digital Forms.

Neil Greathead, Chief Customer Officer at Smart Communications

This post features key takeaways from a new research report that highlights how insurers can improve trust and customer satisfaction through personalization, omnichannel experiences and self-service automation.

Chuck Fazio, VP Global Partner Ecosystem at Smart Communications

We recently sat down with DocuSign’s Steve Park to discuss what’s on the horizon for businesses this year, plus how we can all learn and grow from the lessons we learned in 2020. This post identifies ways to enhance the employee experience, how the pandemic impacted customers’ expectations and the biggest risks and opportunities for businesses today.

Marc Andrews, Vice President, Financial Services and Insurance Industry Market Leader at Pegasystems
Business as usual is not going to work for vulnerable customers as we continue to deal with the impact of COVID-19. The pandemic not only affects the health of individuals, but also their financial wellbeing. Here are key steps financial institutions and insurers can take now to help vulnerable individuals remain solvent.

Nick Umney, Technical Director at Salesforce
The challenge for Utility companies is how to truly understand their customers, and their expectations. In this blog, Nick Umney, Technical Director at Salesforce reveals ways utility companies can redefine the customer experience across the entire journey.

Phil Ostberg, Product Manager at Vlocity
Developing an omnichannel claims strategy, where policyholders can engage with you in their channel of choice and seamlessly switch between channels, is an important component of digital transformation in the claims space. Vlocity’s Product Manager, Phil Ostberg, covers the benefits of a modernized claims experience and more insight from our joint virtual roundtable.

Thomas Harrington, Global Industry Markets Leader for Insurance at Pega
As the COVID-19 pandemic continues to wax and wane across the globe, now is the time for insurers to use the digital acceleration triggered by the crisis to re-invent themselves as digital-first businesses fit for the 21st century.