The Smart Communications Conversation Cloud is the only cloud platform delivering personalized, omnichannel conversations across the entire customer experience. Four key capabilities — Collect, Communicate, Collaborate and Coordinate — are bolstered by our strength in Integrations and Intelligence — enabling enterprises to engage in SMARTER customer conversations built for today and tomorrow.
SmartCOMM
SmartCOMM delivers personalized, interactive communications via every channel and at tremendous scale.
SmartDX
SmartDX simplifies trade and relationship documentation for all market participants, across all asset classes and product types.
SmartIQ
SmartIQ transforms traditional forms-based processes into intelligent, conversational user experiences.
Neil Greathead, Chief Customer Officer at Smart Communications
This post features key takeaways from a new research report that highlights how insurers can improve trust and customer satisfaction through personalization, omnichannel experiences and self-service automation.
Chuck Fazio, VP Global Partner Ecosystem at Smart Communications
We recently sat down with DocuSign’s Steve Park to discuss what’s on the horizon for businesses this year, plus how we can all learn and grow from the lessons we learned in 2020. This post identifies ways to enhance the employee experience, how the pandemic impacted customers’ expectations and the biggest risks and opportunities for businesses today.
Marc Andrews, Vice President, Financial Services and Insurance Industry Market Leader at Pegasystems
Business as usual is not going to work for vulnerable customers as we continue to deal with the impact of COVID-19. The pandemic not only affects the health of individuals, but also their financial wellbeing. Here are key steps financial institutions and insurers can take now to help vulnerable individuals remain solvent.
Nick Umney, Technical Director at Salesforce
The challenge for Utility companies is how to truly understand their customers, and their expectations. In this blog, Nick Umney, Technical Director at Salesforce reveals ways utility companies can redefine the customer experience across the entire journey.
Phil Ostberg, Product Manager at Vlocity
Developing an omnichannel claims strategy, where policyholders can engage with you in their channel of choice and seamlessly switch between channels, is an important component of digital transformation in the claims space. Vlocity’s Product Manager, Phil Ostberg, covers the benefits of a modernized claims experience and more insight from our joint virtual roundtable.
Thomas Harrington, Global Industry Markets Leader for Insurance at Pega
As the COVID-19 pandemic continues to wax and wane across the globe, now is the time for insurers to use the digital acceleration triggered by the crisis to re-invent themselves as digital-first businesses fit for the 21st century.
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