Treat your customers as individuals. Deliver messages that are highly personalized and relevant. Consider the recipient’s channel of choice. These are just a few pieces of advice that we gathered from industry thought leaders and our own customers and partners as we developed our latest whitepaper The 10 Things you Must do in 2018 to Have More Meaningful Customer Conversations.
It has been just more than a year since Smart Communications launched as an independent company and began our journey as the only independent company focused 100% on customer communications management. And what a year it has been!
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