By Duncan Spanner, Sales Director at Smart Communications
We recently had the privilege of hosting a breakfast briefing focused on the need for insurers to achieve customer-centric, omni channel communications. While not a new concept, legacy systems, siloed operations and outdated technology still pose significant challenges.
By Robin Moody, Global Head of SmartDX
Initial Margin (IM) regulations are already impacting about 40 bank groups globally and that number will grow exponentially over the next two years. To assist the derivatives market in processing the high volume of new negotiations and the extension of IM requirements to buy-side entities, we have teamed with Allen & Overy and IHS Markit to launch Margin Xchange.
By Leigh Segall, CMO of Smart Communications
We are about six weeks away from INNOVATE 2018 in New Orleans, and have finalized an agenda that is jam packed with thought leaders, subject matter experts and highly successful Smart Communications customers who all recognize the powerful impact companies can have when they put customers first and deliver rewarding experiences that treat them as individuals.
By George Wright, CEO of Smart Communications
Today’s consumers insist that companies communicate with them in a way that makes them feel like an individual. This can be a challenge, for sure, but it can also be an incredible opportunity. Despite this challenge, many organizations are still taking a fragmented and outdated approach to their customer interactions. So, what can you do this year to deliver more meaningful customer conversations? Here are a few suggestions.
By George Wright, CEO of Smart Communications
Millennials have strong opinions about how they want to interact with their brands of choice – and with this group now comprising a large segment of both customer base and revenue, this demographic cannot be ignored. Better yet, they can teach us a lot about the importance of a customer-centric approach.
By Dave Towers, CRO of Smart Communications
It is an interesting time in the customer communications management space. Today, customers are demanding more. They expect more personal, more relevant and more timely interactions, and they expect these interactions to be two-way and continuous across channels.
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