The Smart Communications Conversation Cloud is the only cloud platform delivering personalized, omnichannel conversations across the entire customer experience. Four key capabilities — Collect, Communicate, Collaborate and Coordinate — are bolstered by our strength in Integrations and Intelligence — enabling enterprises to engage in SMARTER customer conversations built for today and tomorrow.
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SmartCOMM delivers personalized, interactive communications via every channel and at tremendous scale.
SmartIQ transforms traditional forms-based processes into intelligent, conversational user experiences.
SmartDX simplifies trade and relationship documentation for all market participants, across all asset classes and product types.
Explore how enterprises can leverage a cloud-based, CCM platform to optimize the end-to-end customer experience.
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Discover how guided forms enhances e-signature-based processes
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Jo Sweet, Global HR Director at Smart Communications
At Smart Communications, we believe that building and nurturing a rewarding employee experience positively impacts our business and, most importantly, our customers’ experiences. We especially strive to create an inclusive workplace, so on International Women’s Day 2022, we are spotlighting some of the women in our business who drive innovation day in and day out.
Chris Murphy, VP Product Marketing at Smart Communications
Because every customer interaction is an opportunity to shape their overall experience, there is more pressure on enterprises than ever to orchestrate interactive, two-way conversations. This post explores omnichannel vs. multichannel experiences and details why omnichannel conversations deliver more engaging, personalized customer interactions.
Ruth Fisk, VP Insurance Marketing at Smart Communications
This post features an infographic that provides life insurers with one view of all of the unique interactions that span across the entire new business process, from acquisition to onboarding and policy issuance.
Karen Oakland, VP Financial Services Marketing at Smart Communications
With such a massive amount of assets at stake, leading wealth management and private banking firms are racing to not only offer more ESG investment options, but also to improve how ESG data is included in client reporting and other customer communications. In this post, we’ll explore what ESG is, why it’s growing in popularity and how to adapt reporting to give clients the ESG information they crave.
Karen Oakland, VP Financial Services Marketing at Smart Communications
As firms invest in financial client reporting communications, we explore key trends, challenges and opportunities facing wealth management and private banking leaders.
John Zimmerer, VP Healthcare Marketing at Smart Communications
In this post, we highlight how health insurers can rethink the claim submission experience, plus why COVID-19 has shed a light on the need for digital forms transformation.
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