Jo Sweet, HR Director at Smart Communications
The remote work revolution has resulted in a learning curve for both businesses and employees. These challenges only become more complex when workforces are located in disparate corners of the world. But despite the hurdles, companies must find ways to empower their entire organization so it can achieve the best results possible. Among many challenges, one of the most pressing issues facing companies in 2020 is addressing is how to keep employees engaged, productive and fulfilled now that the majority of workers are fully remote. With that in mind, here are a few areas companies should focus on to successfully navigate the new remote working world and accomplish this goal.

Brian Damiani, MBA, CHCIO, Founder and CEO, Wendigo Advisors
In my nearly twenty years working with health insurance carriers I have seen an amazing number of good things come to pass. From the increasing adoption of new technology to the adjustment to value-based reimbursements and the ACA/Medicaid expansion efforts that brought insurance to those who traditionally did not have access. This year will be no different with many companies dealing with new interoperability requirements and benefit changes related to COVID-19. Having an insider’s perspective allows me to see the good side of the health insurance market more easily than most.

James Brown, CEO of Smart Communications
It was less than one year ago that we announced we had acquired Intelledox. We knew at that time that this decision would allow us to empower our customers to deliver the smartest, most interactive communications possible, throughout the entire customer lifecycle—from acquisition to servicing, and every interaction in between. Today, we are making that vision a reality for companies that want to bring to their customers a customer-centric, digital-first experience that is truly rewarding.

Chris Murphy, Senior Director of Product Marketing at Smart Communications
Digital transformation is obviously a key priority for nearly all strategic leaders today, but companies have been experimenting with new digital ways of conducting business for decades. Yet, its importance has never been so keenly felt. Even well before COVID-19 IDC predicted that 80 percent of revenue growth by 2022 will depend on digital offerings and operations. However, when it comes to customer communications, many companies are still using a combination of business intelligence applications, home-grown document processors, and manual document templates to manage their customer communications.

Neal Keene, Field CTO at Smart Communications
Financial services firms, particularly those in wealth management, pride themselves on providing “high-touch” services to clients. Agents and advisors often meet customers in person, and then spend hours understanding their needs, family relationships and goals, before working to create customized plans. Building a long-lasting relationship based on trust is key to success and certainly requires a personal touch.

Larry Hogan, Account Executive at Smart Communications
So far in 2020, insurers have had to find unique ways to quickly respond and adapt to a unprecedented level of disruption. The good news is, depending on the approach, 2020 also brought an unexpected opportunity for insurers to be champions for digital change – setting an example for how digital transformation should be embraced when we settle into a new normal.