Scaling the Conversation

Insight to Drive More Meaningful Communications

What’s New in Customer Communications Management (CCM)

By Partner Insights, Thought Leadership

Chris Murphy, VP Product Marketing, Smart Communications

As the customer experience becomes an increasingly important strategic priority for enterprises, the requirements and capabilities that business leaders are seeking in their customer communications technology solutions is evolving. Recent analysis from IDC and Aspire reflect these changing market conditions – outlining where the customer communications management landscape is now, and more importantly, where it’s heading. In this post, we dive into our biggest takeaways from these new reports, what enterprises should look for in a CCM solution and why Smart Communications is a CCM leader.

Read More

Reimagining the Workers’ Compensation Process for Today’s Digital World

By Thought Leadership

Ruth Fisk, VP Insurance Strategy at Smart Communications

The modern workers’ compensation service model is built around empowerment, person centricity and empathy—and it’s driven by long-overdue digital transformation. Learn how Smart Communications enables the top workers’ compensation insurers to embrace change and engage SMARTER across the entire claims management lifecycle with the Conversation Cloud.

Read More

The shortest route to the same page.

Scale the conversation.

Contact Us