The Smart Communications Conversation Cloud is the only cloud platform delivering personalized, omnichannel conversations across the entire customer experience. Four key capabilities — Collect, Communicate, Collaborate and Coordinate — are bolstered by our strength in Integrations and Intelligence — enabling enterprises to engage in SMARTER customer conversations built for today and tomorrow.
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SmartCOMM delivers personalized, interactive communications via every channel and at tremendous scale.
SmartIQ transforms traditional forms-based processes into intelligent, conversational user experiences.
SmartDX simplifies trade and relationship documentation for all market participants, across all asset classes and product types.
Explore how enterprises can leverage a cloud-based, CCM platform to optimize the end-to-end customer experience.
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Discover how guided forms enhances e-signature-based processes
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Ruth Fisk, VP Insurance Strategy at Smart Communications
The modern workers’ compensation service model is built around empowerment, person centricity and empathy—and it’s driven by long-overdue digital transformation. Learn how Smart Communications enables the top workers’ compensation insurers to embrace change and engage SMARTER across the entire claims management lifecycle with the Conversation Cloud.
Ruth Fisk, VP Insurance Strategy at Smart Communications
This post highlights why a digital-first solution and adopting a conversations-based approach to workers’ compensation claims improves outcomes for injured workers and employers – while also enhancing insurer productivity.
John Zimmerer, VP of Healthcare Marketing at Smart Communications
The healthcare industry continues to remain flexible in order to meet many of the changes we’ve all experienced over the last few years. Now is a great time to start making incremental improvements to the way insurers and payers manage customer communications. By switching from manual, paper-based processes to digital, intuitive conversations, health insurers can create an exceptional healthcare member experience. Read the blog for more on how to start making the shift.
Ruth Fisk, VP Insurance Strategy at Smart Communications
Technology advances across industries and all kinds of interactions have elevated the expectations for convenience, immediacy and ease for businesses and individuals, alike. Unfortunately, the typical workers’ compensation claims process is largely manual when it comes to claims communications. The good news? There is an opportunity for insurance companies to improve efficiencies and return-to-work results by adopting a more digital-first approach.
Leigh Segall, Chief Strategy Officer at Smart Communications
To better understand customers’ changing preferences, Smart Communications recently surveyed business leaders and consumers from around the globe. Read the blog for key findings from the research, plus tips on how to meet these constantly evolving expectations. We also highlight how the Smart Communications Conversation Cloud can specifically enable an improved end-to-end customer experience.
Leigh Segall, Chief Strategy Officer at Smart Communications
Don’t miss this year’s INNOVATE 2022, hosted in the lovely Nashville, TN. This post goes into the three big reasons you won’t want to miss the INNOVATE 2022 event. From keynote speeches to honky tonks and everything in between, INNOVATE promises to offer something for everyone in attendance.
Ruth Fisk, VP Insurance Marketing at Smart Communications
In partnership with Salesforce and Insurance Innovators, Smart Communications conducted a survey of more than 150 insurance executives and discovered that 95% of these leaders believe the claims experience is where insurers have the greatest opportunity to win loyalty — but also the greatest risk of losing it. This post takes a look at how insurers can use personalization to reimagine the claims process in an effort to build brand trust and drive long-term growth.
Sally Schulte, Product Marketing Director at Smart Communications
Impersonal and time-consuming paper-based or PDF forms processes have been the standard for quite some time and can negatively impact how customers view the companies that are there to support them. In this post, we will dive into how low-code forms software like SmartIQ™ enables enterprises to exceed customer expectations while also creating more efficient internal processes. We’ll also share how some of the new tools available in SmartIQ empower businesses to work more intelligently, quickly and digitally with their customers.
John Zimmerer, VP Healthcare Marketing at Smart Communications
In this post, we look at ways health payers can streamline health insurance policy renewals, saving substantial time and money in the process.
Marc DeCastro, Research Director, Consumer Banking, IDC, Guest Blogger
This post from guest blogger Marc DeCastro, Research Director, Consumer Banking at IDC, explores the emerging trend of delivering empathetic experiences in financial services, including where FIs should invest to improve the end-to-end customer experience.
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