The Smart Communications Conversation Cloud is the only cloud platform delivering personalized, omnichannel conversations across the entire customer experience. Four key capabilities — Collect, Communicate, Collaborate and Coordinate — are bolstered by our strength in Integrations and Intelligence — enabling enterprises to engage in SMARTER customer conversations built for today and tomorrow.
SmartCOMM
SmartCOMM delivers personalized, interactive communications via every channel and at tremendous scale.
SmartDX
SmartDX simplifies trade and relationship documentation for all market participants, across all asset classes and product types.
SmartIQ
SmartIQ transforms traditional forms-based processes into intelligent, conversational user experiences.
Sally Schulte, Director of Product Marketing at Smart Communications
With the recent announcement from USPS that mail delivery times could be delayed by about 30%, this post highlights how digital customer experience solutions help mitigate risks posed by USPS, among other disruptions.
Ruth Fisk, VP of Insurance Marketing at Smart Communications
In this post, we dive into why a more proactive approach is beneficial to risk management in insurance, how modern technology and new coverage models can be beneficial and why optimizing customer communications is integral to success.
Karen Oakland, VP Financial Services Marketing at Smart Communications
Discover actionable strategies for proactively managing the process of collecting information and backup documents for KYC in a way that ensures regulatory compliance while actually delivering a fast, easy customer experience.
Ruth Fisk, VP Insurance Marketing at Smart Communications
With the help of Smart Communications’ customer Chris Plunk, Director of Application Development for Claims IT at Farmers Insurance, we explore how to improve three critical areas of document template management for insurers.
Neil Greathead, Chief Customer Officer at Smart Communications
In this post, we share exclusive insights into the new rules of digital transformation strategy, with help from Leroy McCarty, VP of Operations at Forrest T. Jones & Company, a leading Smart Communications customer. Forrest T. Jones leverages both SmartCOMM and SmartIQ as the foundation for its organization-wide digital modernization journey – exceeding customer expectations at every step of their journey.
John Zimmerer, VP Industry Marketing, Healthcare at Smart Communications
This post dives into three key trends that are transforming member enrollment and how insurers can close the digital gap with sophisticated healthcare payer solutions.
John Zimmerer, VP Industry Marketing, Healthcare at Smart Communications
This blog features an infographic for health insurers that highlights what members expect, where plans are falling short and where they should invest to succeed long-term.
Ruth Fisk, VP of Industry Marketing, Insurance at Smart Communications
This post reflects on how the outcomes of historical pandemics have shaped modern communications tools and strategies for insurance companies.
Karen Oakland, VP of Industry Marketing, Financial Services at Smart Communications
This post discusses how UK banks can improve time-sensitive market opportunities like the Recovery Loan Scheme through digitization.
John Zimmerer, VP of Industry Marketing, Healthcare at Smart Communications
In this post, we discuss how healthcare communications are changing, and what payers and providers need to do to transform member experiences. We highlight key challenges the healthcare industry faces, how to create SMARTER member conversations, globalization and more.
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