All Posts By

Smart Communications

Reimagining the Workers’ Compensation Process for Today’s Digital World

By Thought Leadership

Ruth Fisk, VP Insurance Strategy at Smart Communications

The modern workers’ compensation service model is built around empowerment, person centricity and empathy—and it’s driven by long-overdue digital transformation. Learn how Smart Communications enables the top workers’ compensation insurers to embrace change and engage SMARTER across the entire claims management lifecycle with the Conversation Cloud.

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4 Ways Forms Automation Can Enhance the Healthcare Member Experience

By Thought Leadership

John Zimmerer, VP of Healthcare Marketing at Smart Communications

The healthcare industry continues to remain flexible in order to meet many of the changes we’ve all experienced over the last few years. Now is a great time to start making incremental improvements to the way insurers and payers manage customer communications. By switching from manual, paper-based processes to digital, intuitive conversations, health insurers can create an exceptional healthcare member experience. Read the blog for more on how to start making the shift.

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Modernizing the Workers’ Compensation Claims Process

By Thought Leadership

Ruth Fisk, VP Insurance Strategy at Smart Communications

Technology advances across industries and all kinds of interactions have elevated the expectations for convenience, immediacy and ease for businesses and individuals, alike.  Unfortunately, the typical workers’ compensation claims process is largely manual when it comes to claims communications. The good news? There is an opportunity for insurance companies to improve efficiencies and return-to-work results by adopting a more digital-first approach.

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Image: Hands typing on a laptop with a screen that shows a chatbot asking 'how can we help?'

New Research Reveals Which Digital Customer Experience Trends to Watch

By Thought Leadership

Leigh Segall, Chief Strategy Officer at Smart Communications

To better understand customers’ changing preferences, Smart Communications recently surveyed business leaders and consumers from around the globe. Read the blog for key findings from the research, plus tips on how to meet these constantly evolving expectations. We also highlight how the Smart Communications Conversation Cloud can specifically enable an improved end-to-end customer experience.

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Conversations Without Limits: 3 Reasons to Attend INNOVATE 2022

By News Events, Thought Leadership

Leigh Segall, Chief Strategy Officer at Smart Communications

Don’t miss this year’s INNOVATE 2022, hosted in the lovely Nashville, TN. This post goes into the three big reasons you won’t want to miss the INNOVATE 2022 event. From keynote speeches to honky tonks and everything in between, INNOVATE promises to offer something for everyone in attendance.

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The Future of Personalization in Insurance Claims

By Thought Leadership

Ruth Fisk, VP Insurance Marketing at Smart Communications

In partnership with Salesforce and Insurance Innovators, Smart Communications conducted a survey of more than 150 insurance executives and discovered that 95% of these leaders believe the claims experience is where insurers have the greatest opportunity to win loyalty — but also the greatest risk of losing it. This post takes a look at how insurers can use personalization to reimagine the claims process in an effort to build brand trust and drive long-term growth.

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How Low-Code Automation from SmartIQ™ Enhances Customer Experiences

By Thought Leadership

Sally Schulte, Product Marketing Director at Smart Communications

Impersonal and time-consuming paper-based or PDF forms processes have been the standard for quite some time and can negatively impact how customers view the companies that are there to support them. In this post, we will dive into how low-code forms software like SmartIQ™ enables enterprises to exceed customer expectations while also creating more efficient internal processes. We’ll also share how some of the new tools available in SmartIQ empower businesses to work more intelligently, quickly and digitally with their customers.

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