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Smart Communications

Why You Shouldn’t Miss INNOVATE 2021—The Future is SMART

By Smart Communications News, Thought Leadership

Leigh Segall, CMO of Smart Communications

Shifting from one-way, transactional communications to meaningful, two-way customer conversations – and delivering relevant conversations at scale – can feel like a tall order. This is why Smart Communications is hosting INNOVATE 2021, a two-day, virtual event exploring how enterprises can solve their biggest challenges while effectively managing customer conversations—resulting in a future that is SMART.

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Employee Experience is a Top Priority for Successful Business Leaders: A Q&A with Sydney Trains

Employee Experience is a Top Priority for Successful Business Leaders: A Q&A with Sydney Trains

By Thought Leadership

Neil Greathead, CCO of Smart Communications

We recently spoke with Anne Lill-Holme, Information Management Lead at Sydney Trains, the operator of rail services across the metropolitan Sydney area to discuss how a global health crisis, remote work, virtual learning, shutdowns and more, impacted their employee experience and the key trends she believes will transform customer conversations in 2021. Check out our latest blog for more insight!

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Next-Generation CCM Powers the Future of Utilities

By News, Thought Leadership

Nick Kelly, Account Director at Smart Communications
Digital transformation has changed the way consumers do everything from getting a ride and booking a holiday to paying bills and managing their money. It’s time for utility suppliers to catch up – and the time to act is now. Adopting the best processes and technologies to really drive change will set utility companies up for future success. Smart Communications is ready to help.

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Digital Conversations Made SMARTER During COVID-19

Communications in the Time of COVID-19: Delivering SMARTER Digital Conversations Just Became More Critical

By News, Thought Leadership

James Brown, CEO of Smart Communications
The COVID-19 pandemic has dramatically impacted nearly every aspect of daily life for everyone around the world. As a result, many enterprises are now faced with a need to accelerate their digital transformation plans in order to deliver the high touch, yet digital, interactions customers need and expect. Discover why delivering SMARTER digital conversations just became more critical and ways you can proactively meet customer expectations during this unprecedented time.

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