The Smart Communications Conversation Cloud is the only cloud platform delivering personalized, omnichannel conversations across the entire customer experience. Four key capabilities — Collect, Communicate, Collaborate and Coordinate — are bolstered by our strength in Integrations and Intelligence — enabling enterprises to engage in SMARTER customer conversations built for today and tomorrow.
SmartCOMM
SmartCOMM delivers personalized, interactive communications via every channel and at tremendous scale.
SmartDX
SmartDX simplifies trade and relationship documentation for all market participants, across all asset classes and product types.
SmartIQ
SmartIQ transforms traditional forms-based processes into intelligent, conversational user experiences.
Nick Smith, Vice President and General Manager, Asia Pacific at Smart Communications
Explore how the COVID-19 health crisis is accelerating digital transformation initiatives in various industries and leading many enterprises to transform their customer communications into two-way, interactive conversations.
Leigh Segall, CMO of Smart Communications
Shifting from one-way, transactional communications to meaningful, two-way customer conversations – and delivering relevant conversations at scale – can feel like a tall order. This is why Smart Communications is hosting INNOVATE 2021, a two-day, virtual event exploring how enterprises can solve their biggest challenges while effectively managing customer conversations—resulting in a future that is SMART.
James Brown, CEO of Smart Communications
Smart Communications’ James Brown and Salesforce Industries’ Raja Singh discuss “cloud posers,” customer centricity and digital transformation in insurance in a new video.
Neal Keene, Field CTO at Smart Communications
In this post, we highlight three ways enterprises can optimize their forms processes, ultimately reducing abandonment rates while simultaneously building brand loyalty and creating a more conversational experience.
Neil Greathead, CCO of Smart Communications
We recently spoke with Anne Lill-Holme, Information Management Lead at Sydney Trains, the operator of rail services across the metropolitan Sydney area to discuss how a global health crisis, remote work, virtual learning, shutdowns and more, impacted their employee experience and the key trends she believes will transform customer conversations in 2021. Check out our latest blog for more insight!
Thomas Harrington, Global Industry Markets Leader for Insurance at Pega
As the COVID-19 pandemic continues to wax and wane across the globe, now is the time for insurers to use the digital acceleration triggered by the crisis to re-invent themselves as digital-first businesses fit for the 21st century.
Chris Murphy, Senior Director of Product Marketing at Smart Communications
You don’t have to become victim to an outdated legacy system. Here are four key steps to follow to prepare for a seamless migration and ensure you are well-equipped to digitally transform your customer communications.
Nick Kelly, Account Director at Smart Communications
Digital transformation has changed the way consumers do everything from getting a ride and booking a holiday to paying bills and managing their money. It’s time for utility suppliers to catch up – and the time to act is now. Adopting the best processes and technologies to really drive change will set utility companies up for future success. Smart Communications is ready to help.
Sam Couzens, VP of Global Demand Generation at Smart Communications
The last few weeks have been a flurry of activity as I start my new role with Smart Communications. Many people have asked how I made the decision to join this dynamic organization so I thought I would share a bit about my journey!
James Brown, CEO of Smart Communications
The COVID-19 pandemic has dramatically impacted nearly every aspect of daily life for everyone around the world. As a result, many enterprises are now faced with a need to accelerate their digital transformation plans in order to deliver the high touch, yet digital, interactions customers need and expect. Discover why delivering SMARTER digital conversations just became more critical and ways you can proactively meet customer expectations during this unprecedented time.
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