The Smart Communications Conversation Cloud is the only cloud platform delivering personalized, omnichannel conversations across the entire customer experience. Four key capabilities — Collect, Communicate, Collaborate and Coordinate — are bolstered by our strength in Integrations and Intelligence — enabling enterprises to engage in SMARTER customer conversations built for today and tomorrow.
SmartCOMM
SmartCOMM delivers personalized, interactive communications via every channel and at tremendous scale.
SmartDX
SmartDX simplifies trade and relationship documentation for all market participants, across all asset classes and product types.
SmartIQ
SmartIQ transforms traditional forms-based processes into intelligent, conversational user experiences.
John Zimmerer, VP Industry Marketing, Healthcare at Smart Communications
This blog features an infographic for health insurers that highlights what members expect, where plans are falling short and where they should invest to succeed long-term.
Ruth Fisk, VP of Industry Marketing, Insurance at Smart Communications
This post reflects on how the outcomes of historical pandemics have shaped modern communications tools and strategies for insurance companies.
Karen Oakland, VP of Industry Marketing, Financial Services at Smart Communications
This post discusses how UK banks can improve time-sensitive market opportunities like the Recovery Loan Scheme through digitization.
John Zimmerer, VP of Industry Marketing, Healthcare at Smart Communications
In this post, we discuss how healthcare communications are changing, and what payers and providers need to do to transform member experiences. We highlight key challenges the healthcare industry faces, how to create SMARTER member conversations, globalization and more.
Ruth Fisk, VP of Industry Marketing, Insurance at Smart Communications
In this post, we dive into how the ongoing impact of the pandemic, changing customer expectations and digital transformation will continue to impact the insurance industry, plus strategies for success in the months and years ahead.
Neil Greathead, Chief Customer Officer at Smart Communications
This post features key takeaways from a new research report that highlights how insurers can improve trust and customer satisfaction through personalization, omnichannel experiences and self-service automation.
Chuck Fazio, VP Global Partner Ecosystem at Smart Communications
We recently sat down with DocuSign’s Steve Park to discuss what’s on the horizon for businesses this year, plus how we can all learn and grow from the lessons we learned in 2020. This post identifies ways to enhance the employee experience, how the pandemic impacted customers’ expectations and the biggest risks and opportunities for businesses today.
Leigh Segall, CMO at Smart Communications
In this post, we recap key takeaways from INNOVATE 2021, including how customer expectations continue to change, the next era of digital transformation and how technology powers omnichannel customer journeys.
Nick Smith, Vice President and General Manager, Asia Pacific at Smart Communications
Explore how the COVID-19 health crisis is accelerating digital transformation initiatives in various industries and leading many enterprises to transform their customer communications into two-way, interactive conversations.
Leigh Segall, CMO of Smart Communications
Shifting from one-way, transactional communications to meaningful, two-way customer conversations – and delivering relevant conversations at scale – can feel like a tall order. This is why Smart Communications is hosting INNOVATE 2021, a two-day, virtual event exploring how enterprises can solve their biggest challenges while effectively managing customer conversations—resulting in a future that is SMART.
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