This emerging software category defined as “WCA” marks a trend toward the increasing convergence of Customer Communications Management (CCM) with tools for ECM, BPM, e-forms and e-signature platforms.
This WCA market will grow to $6 billion by 2023, according to estimates from Aragon Research.
Smart Communications was pleased to be identified as a Leader in the Aragon Research Tech Spectrum™ for WCA 2020.
How WCA Supports Digital Transformation
WCA solutions accelerate how quickly information flows between enterprises, people and important business systems to accelerate process cycle times and increase accuracy.
WCA helps deliver on the promise of a frictionless customer experience across acquisition, onboarding and service applications.
To learn how Smart Communications delivers on WCA and can support your digital customer experience initiatives, contact us today!