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July 12th 2018, 11:00am – 12pm AEST

Moving to the Cloud: Tips, Tricks & Roadblocks for your Customer Communications

Not all roads lead to a successful cloud implementation. Adopting a cloud solution is key to improving customer experience. Clients that offer personalized experiences earn greater recognition, trust, satisfaction and loyalty. Join this webinar to learn all the tips and tricks and avoid the dreaded roadblocks. You will hear Dave Hotchner from Smart Communications explain how you can easily:

  • Shift from paper and email to electronic and web communications
  • Reduce the number of templates
  • Increase speed-to-market
  • Create consistent branding standards

Speaker: Dave Hotchner, VP Global Consulting and Professional Services

As head of our Solutions Consulting and Professional Services practices, Dave leads the global teams responsible for helping customers and partners unlock business value through digital transformation. With more than 30 years of industry experience, Dave has built a reputation for creating and leading high-performance teams. Prior to joining Smart Communications, he was Vice President of Solutions Consulting at Pitney Bowes.

September 6th, 11:00am – 12pm AEST

Actionable Advice to deliver the ultimate customer experience

Delivering the ultimate customer experience will differentiate and strengthen your relationship with your customers. In this webinar, you will get actionable advice from a collection of experts and top tips on how to smoothly implement a full cloud CCM solution. Join Dave Hotchner to learn how to build customer experiences that matter:

  • Back to basics – What is Customer Communications Management?
  • Why create powerful customer experiences
  • How to implement a Cloud customer communications management Solution

Speaker: Dave Hotchner, VP Global Consulting and Professional Services

As head of our Solutions Consulting and Professional Services practices, Dave leads the global teams responsible for helping customers and partners unlock business value through digital transformation. With more than 30 years of industry experience, Dave has built a reputation for creating and leading high-performance teams. Prior to joining Smart Communications, he was Vice President of Solutions Consulting at Pitney Bowes.

November 15th, 11:00 am – 12 pm AEST

Trends from the 2018 Consumer Communications Benchmark Study

Do consumers think brands need to put more effort into providing a consistent experience? Do they really expect instant answers to their questions? Are they demanding more meaningful interactions with the companies they select? Join this webinar to find out how US and UK consumers really feel:

  • Although there is still some way to go, omni-channel communications have greatly improved
  • How consumers express their high expectations with their wallets and budgets
  • How thanks to technology, companies can now interact with them on a new level

Speakers to be confirmed