
James Brown, CEO of Smart Communications
Smart Communications’ James Brown and Salesforce Industries’ Raja Singh discuss “cloud posers,” customer centricity and digital transformation in insurance in a new video.
The Smart Communications Conversation Cloud is the only cloud platform delivering personalized, omnichannel conversations across the entire customer experience. Four key capabilities — Collect, Communicate, Collaborate and Coordinate — are bolstered by our strength in Integrations and Intelligence — enabling enterprises to engage in SMARTER customer conversations built for today and tomorrow.
Learn MoreExplore how enterprises can leverage a cloud-based, CCM platform to optimize the end-to-end customer experience.
Learn MoreDiscover how guided forms enhances e-signature-based processes
Learn MoreJames Brown, CEO of Smart Communications
Smart Communications’ James Brown and Salesforce Industries’ Raja Singh discuss “cloud posers,” customer centricity and digital transformation in insurance in a new video.
Neal Keene, Field CTO at Smart Communications
In this post, we highlight three ways enterprises can optimize their forms processes, ultimately reducing abandonment rates while simultaneously building brand loyalty and creating a more conversational experience.
Karen Oakland, VP Industry Marketing, Smart Communications
In the past 12 months, banks have had to shift customer-facing processes to digital – years ahead of schedule – while also moving staff to remote work environments and dealing with increased support call volumes. In this blog post, we dive into five major trends that will continue to impact the financial services industry in the months to come and discuss how organizations can set themselves up for success.
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