About the Report

2021 Gartner Market Guide for Customer Communication Management

In order to solve new business challenges and meet evolving customer expectations, technology leaders need cloud-based strategies that support customer journeys across multiple channels and touchpoints and deliver an exceptional customer experience through personalized, two-way conversations.

Gartner predicts that, “By 2023, over 75% of all customer communication management implementations will be cloud or hybrid solutions.”[1]

Download this report to get critical insights to inform your cloud customer communications management strategies and to learn more about why Smart Communications leads the market in SaaS-based composition for both interactive and batch.

[1] Gartner, “Market Guide for Customer Communication Management”, Tim Nelms, Gene Phifer, 9 June 2021

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