2021 Gartner Market Guide for Customer Communication Management
In order to solve new business challenges and meet evolving customer expectations, technology leaders need cloud-based strategies that support customer journeys across multiple channels and touchpoints and deliver an exceptional customer experience through personalized, two-way conversations.
Gartner predicts that, “By 2023, over 75% of all customer communication management implementations will be cloud or hybrid solutions.”
Download this report to get critical insights to inform your cloud customer communications management strategies and to learn more about why Smart Communications leads the market in SaaS-based composition for both interactive and batch.
 Gartner, “Market Guide for Customer Communication Management”, Tim Nelms, Gene Phifer, 9 June 2021
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