Monthly Archives

December 2020

benchmark report blog

The Results Are In, Customer Demands are Changing and Businesses Need to Quickly Adapt

By Smart Communications News, Thought Leadership

Leigh Segall, CMO of Smart Communications

In 2020 businesses across the globe faced a host of challenges that that will continue to have an impact for months, if not years, to come. COVID-19 greatly disrupted life as we once knew it. As a result, business leaders have needed to evolve quickly to adapt to changing customer demands. We cover this and more key findings from our recent benchmark study in our latest blog!

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Delivering excellence for vulnerable customers in banking and insurance

Delivering Excellence for Vulnerable Customers in Banking and Insurance

By Partner Insights, Thought Leadership

Marc Andrews, Vice President, Financial Services and Insurance Industry Market Leader at Pegasystems
Business as usual is not going to work for vulnerable customers as we continue to deal with the impact of COVID-19. The pandemic not only affects the health of individuals, but also their financial wellbeing. Here are key steps financial institutions and insurers can take now to help vulnerable individuals remain solvent.

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