The Smart Communications Conversation Cloud is the only cloud platform delivering personalized, omnichannel conversations across the entire customer experience.
Explore the Platform
Explore how enterprises can leverage a cloud-based, CCM platform to optimize the end-to-end customer experience.
Learn More
We work with best-in-class technology and consulting companies to offer integrated solutions that complement our family of products.
Download the report for insights on navigating the changing landscape of technology, behaviors, and expectations.
In this report, the research found relatively high percentage of revenue is directly related to Millennials at 41%. And among the total respondents, the overall average was a 33% Millennial customer base. This shows that Millennials already account for a considerable share of CCM customers and an even larger share of revenue percentage. The Millennial generation expects digital communications and are more tech-savvy than prior generations.
